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Unable to login to NAS or even access my drives
So 3 days ago, I logged into the ReadyCloud portal just to check on the health of my drives etc. and to check make sure I wasnt running out of space.
Today I try login and.... I cant. Neither can I access my drives on the network. Im essentialy locked out of my own drives now. WTF is going on ?!!
Tried, diffrent browsers (Chrome, safari Firefox) , devices (Windows and Mac and Linux) etc. after I try typing the password in it directs me to thr forgotten password portal, once there I even try following that process and it says those details are not correct, I know for sure that it is becasue I documented and triple checked when I set the device up that they are correct.
Help I need to get to these files on adaily basis, I have backups but there are in the cloud and will take ages to recover.
Faster I can solves this, the less likely I am to resort to that.
Okay , ill try mountiong the old drives on linux and if they are accesable ill just factory reset the NAS and this should hopefully get me up and running quickly.
Will update back if I am succesful or not, thanks all that have replied so far.
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Have you tried logging in directly to the NAS admin ui (not using the ReadyCloud portal)? For instance, https://nas-ip-address/admin.
Also, download RAIDar 6.4 - that will give you some more information on the NAS status. You should also check the LCD panel. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Yes tried that too, no luck.
RAIDar shows status as healthy and Firmware version 6.2.2 , could that be the issue ?
Do I need to update the Firmware?
kmoolla wrote:
RAIDar shows status as healthy and Firmware version 6.2.2 , could that be the issue ?
Do I need to update the Firmware?It's four years out of date, and it's not compatible with ReadyCloud.
You can't update it in one go, you need to update first to 6.2.5, then to 6.5.2, and finally to 6.9.4. I also suggest doing a factory default procedure when that is done, as there were improvements in performance that require that. Of course you need to back up any files you have on the NAS.
But to do any of this you need to regain access to the NAS. Is this NAS new to you? Were you able to access it before? Do you have files stored on it that aren't backed up?
Okay so got everything solved and have verified all my data is intact.
Ill just explained what I ended up doing so if anyone esle runs into the same problem.
I pulled all my drives, asseced them on Linux and copied the data off one of the drives to another.
Then formatted that drive and put it into the NAS, then ran a full factory reset.
Ran all the incremental updates and then copied all the rest of the drives back , once they where formatted.
Ill have to rememebr to keep up to date with updates, now and then, that was a mistake on my part.
Thanks all for the help
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