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Unable to change county on Netgear profile, preventing ordering of ProSupport for Home
FAO Netgear Support,
I purchased a Netgear ReadyNAS 526 NAS in 2017, which has been working fine until recently when I some of my shares disappeared after a firmware upgrade (they are no longer visible on from network clients, and are no longer shown in the web admin interface, but the disk utilization indicates that the data is still present).
I've read the community support posts on this topic (e.g.
https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/ReadyNAS-104-Shares-not-visible-disappeared-in-admin-page-and/td-p/1548368) and and it appears that I need Netgear expert assistance to resolve this issue. As my 90 support warranty has expired, I need to register and pay for ProSupport for Home.
However when I tried to order this service on 24 May from the Netgear website I got an error message "New plan does not have a rate schedule with a currency matching the account's currency."
I think this error is occuring because the country on my profile is incorrect. It currently says United States (which uses US Dollars) but it should be United Kingdom (which uses British Pounds Sterling). I've tried to edit my profile, but it won't let me change my country, so could you please change the county on my profile from US to UK please?
I also tried to submit support email ticket on 24 May, but this also appears to have failed (the confirmation message on the screen contained a blank reference number and a blank email address!).
Thanks in advance,
Paul P.
The script is here. Before you run it, you should verify via SSH that the shares are actually still there and the OS partition is not full or nearly so. Making a backup would also be a good idea, but that can be a bit of a pain from SSH. I didn't write it, but I have studied it. It seems pretty bullet proof -- it may not fix the problem but should do no harm unless the OS partition is full. Even then, it will likely just fail and do no harm, but I wouldn't count on it.
The script verifies that the shares are actual BTRSFS subvolumes (which yours must be since they once worked) and re-writes the "special sauce" files for the shares to be seen by the GUI as well as some configurations (like SMB). After running it, you should reboot, Then, go reset the share permissions to be what you want,
10 Replies
Hi Paul_P,
We will check on this one. Just to be sure, can you send me via private message the email that you are using for your myNETGEAR account?
Regards,
Hi Paul_P,
The country on your profile is now corrected to UK. Please check if you can now purchase the support contract.
Regards,
Hi John,
I've logged out of www.netgear.com and logged back in again. I then went to My Account -> My Products, selected the NAS from the list, and then clicked 'Purchase Service Contract' button.
The next page then shows me two options, a 1-year service contract, and a 3-year service contract, both priced in British Pounds Sterling, which is correct so far. However, when I select the one year contract, and click 'Submit' button, this takes me to the Checkout page to complete my address and credit card details, but it is now showing the price in US dollars (NB: the figures are the same, but GBP symbol £ has changed to USD symbol $).
When I try to save my billing address (in the UK), I get the same error message as before "New plan does not have a rate schedule with a currency matching the account's currency." So I can't proceed any further.
If I go back and view my profile, it is still showing my address as being in US not UK which is still wrong. So, does the change take some time to propagate or is it instantaneous? Or does something else on my account need to be changed (e.g. related to currency)?
Best regards,
Paul
Hi Paul_P,
We will check on this one again. I will provide you an update as soon as possible.
Regards,
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