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Forum Discussion
Unreasonable remote access terms
Hi, While dealing with an issue with support on a readynas, I was sent the following: I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries ...
If you're unhappy with the terms, you could e.g. do a factory reset and restore your data from your backup. It depends on your issue whether this is advisable or not.
Only L3 or even more senior techs are authorised to remotely access ReadyNAS units. The policy is there to cover NetGear. Lawyers can get a bit paranoid about these things. As far as I can recall I've never read of NetGear abusing the use of tech support mode.
If NetGear is going to attempt to do something that they expect has a strong risk of data loss they would likely inform you before attempting it to get your approval. Any use of remote access does have its risks.
Only L3 or even more senior techs are authorised to remotely access ReadyNAS units. The policy is there to cover NetGear. Lawyers can get a bit paranoid about these things. As far as I can recall I've never read of NetGear abusing the use of tech support mode.
If NetGear is going to attempt to do something that they expect has a strong risk of data loss they would likely inform you before attempting it to get your approval. Any use of remote access does have its risks.
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