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Forum Discussion
Unreasonable remote access terms
Hi, While dealing with an issue with support on a readynas, I was sent the following: I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries ...
I've just come across these terms too, and I find them unacceptable. I have posted the following reply on Netgear's customer support survey:
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The waiver for remote support is unacceptable:
"By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar."
Netgear wants to be indemnified against "any wrongdoing or negligence of any kind" by its technical staff.
Ergo: Your staff can engage in wrongdoing and/or be negligent in their work and Netgear cannot be held responsible.
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Did you accept the terms in the end?
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The waiver for remote support is unacceptable:
"By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar."
Netgear wants to be indemnified against "any wrongdoing or negligence of any kind" by its technical staff.
Ergo: Your staff can engage in wrongdoing and/or be negligent in their work and Netgear cannot be held responsible.
==================================================================================================
Did you accept the terms in the end?
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