I just got out my ready duo nas drive because I moved home, and set it up all was great everthing was working great, I then when into the menu and did a quick update test and the software prompted be that the firmware had an update, so I did as I not used the drive for a while it carried out the firmware and on rebooting its now stoned, I have a flashing blue light on the box one on the netgear Raidarits show the mac adresss,the host and the IP adresss but is stuck on booting . Am so angry that even support is discountinused, surley as a customer do they belive that if my item is old thats it you just toss the custom to oneside, I am angry that it was Netgear software that recommend me to do the fireware no me, otherwise would have left it alone and was happy as it was. If support dont help I will never buy a netgear product ever again, THE MODEL IS A RDN 2000

Have you tried disconnecting the power, then reconnecting it and seeing if you turn it on again if it boots fine? Is your backup up to date?

mikenico wrote: Am so angry that even support is discontinued... Note that mdgm works for Netgear and he is helping you. Try his suggestion first. Paid support should be available at my.netgear.com (including per-incident support). Free support (apart from the forum) isn't available. Another option is to try getting the data off with R-linux for windows or Linux Reader, and then do a factory reset on the NAS.

I do welcome help from the forums and other members which a great thing, but a loyal customer of any make or product should recive support many compainies do this why Netgear is an exception is beyond me, if the wish to keep customers loyal then asking them to pay for support is only going to loose them customers.

It's close to 7 years since your software warranty expired and over four years since the hardware warranty expired. We are not an exception in doing this. Expecting to be able to call up and get free help via official support channels forever when you can use the community to get help is quite unrealistic. This problem likely could be resolvable via the community. If my suggestion above doesn't resolve it there are other things that can be tried. Anyway as a last resort you could do a factory default (wipes all data, settings, everything) and restore from your regular backup (assuming you have one which you should) which hopefully you updated shortly before doing the firmware update as per best practice.

Will doing a OS Reinstall bootup fix the issue? That wouldn't delete the Data on the system. I assume that's possible? A Real backup of your data of course is always a good thing as a NAS is not a backup solution unless you're backing up to a second NAS. You can keep saying this, but sometimes people just arn't thinking. I do it myself at times.

Very Angry | NETGEAR Communities

14 Replies

mdgm-ntgr
NETGEAR Employee Retired
Dec 11, 2016
Have you tried disconnecting the power, then reconnecting it and seeing if you turn it on again if it boots fine?

Is your backup up to date?
StephenB
Guru
Dec 11, 2016
mikenico wrote:

Am so angry that even support is discontinued...

Note that mdgm works for Netgear and he is helping you. Try his suggestion first.

Paid support should be available at my.netgear.com (including per-incident support). Free support (apart from the forum) isn't available.

Another option is to try getting the data off with R-linux for windows or Linux Reader, and then do a factory reset on the NAS.
- mikenico
  Aspirant
  Dec 12, 2016
  I do welcome help from the forums and other members which a great thing, but a loyal customer of any make or product should recive support many compainies do this why Netgear is an exception is beyond me, if the wish to keep customers loyal then asking them to pay for support is only going to loose them customers.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Dec 12, 2016
    It's close to 7 years since your software warranty expired and over four years since the hardware warranty expired.
    
    We are not an exception in doing this. Expecting to be able to call up and get free help via official support channels forever when you can use the community to get help is quite unrealistic.
    
    This problem likely could be resolvable via the community. If my suggestion above doesn't resolve it there are other things that can be tried.
    
    Anyway as a last resort you could do a factory default (wipes all data, settings, everything) and restore from your regular backup (assuming you have one which you should) which hopefully you updated shortly before doing the firmware update as per best practice.

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Very Angry

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