Forum Discussion

Aspirant

Jan 23, 2019

Volume degraded after firmware update to 6.9.5 on RN212

NAS device was upgraded to the 6.9.5 version this evening and after reboot my drive in slot 1 is now showing as degraded. I rebooted and have power reset with no fix. Ran disk tests also with no luck...

Installation & Upgrade

StephenB

Guru - Experienced User

Jan 24, 2019

I am not seeing it in my RN202. You could of course try downgrading back to 6.9.4. Though I think it'd be better to PM JohnCM_S and ask him if he is willing to review your logs.

If you are the original purchaser, then your RN212 should still be covered by the warranty (3 years). So another option is to request an RMA via my.netgear.com.

chyzm

Aspirant

Jan 24, 2019

Thanks for the info!

JohnCM_S
NETGEAR Employee Retired
Jan 24, 2019
Hi chyzm,

You may upload the logs to a file sharing site then PM me the download link.

Regards,
- chyzm
  Aspirant
  Jan 24, 2019
  Once I get home I will get you those. Thanks!
  - JohnCM_S
    NETGEAR Employee Retired
    Jan 25, 2019
    Hi chyzm,
    
    I have checked the logs and see communication error with the drives. Most likely it is already an issue with the bay itself but it should not be related to the firmware upgrade specifically.
    
    It will be best to contact support so they can process an RMA for the chassis.
    
    Regards,