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Forum Discussion

chyzm's avatar
chyzm
Aspirant
Jan 23, 2019

Volume degraded after firmware update to 6.9.5 on RN212

NAS device was upgraded to the 6.9.5 version this evening and after reboot my drive in slot 1 is now showing as degraded. I rebooted and have power reset with no fix. Ran disk tests also with no luck...
Installation & Upgrade
chyzm's avatar
chyzm
Aspirant
Jan 24, 2019
Thanks for the info!
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jan 24, 2019

Hi chyzm,

 

You may upload the logs to a file sharing site then PM me the download link.

 

Regards,

  • chyzm's avatar
    chyzm
    Aspirant
    Jan 24, 2019
    Once I get home I will get you those. Thanks!
    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Jan 25, 2019

      Hi chyzm,

       

      I have checked the logs and see communication error with the drives. Most likely it is already an issue with the bay itself but it should not be related to the firmware upgrade specifically.

       

      It will be best to contact support so they can process an RMA for the chassis.


      Regards,

    • chyzm's avatar
      chyzm
      Aspirant
      Jan 25, 2019
      Thank you!!!

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