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Forum Discussion
WARNING: Hardware Compatibility List has non-compatible models on it
Last night I looked up my ReadyNAS 314 on the Hardware compatibility list and found a new drive to purchase and install. However Netgear in creating this list obviously does not physically test the ...
JustKJ wrote:
My question is how do they know it is compatible? They obviously did not physically test it or they would have discovered the problem.
I'm sure they did physically test it. Netgear modified the trays, and the currently shipping ones do have more mount holes on the bottom. Obviously that change was made after you purchased your NAS.
JustKJ wrote:
Yes there are holes on the bottom, but only two of the four line-up. I am not an engineer, but I belive you need three points of contact to secure the drive from being able to twist or pivot.
The only twist/pivot direction left would be vertical, and that is blocked by the tray itself. There would be a bit less vibration if you had more holes lined up, but it will work ok with only two.
FWIW, I do recommend researching the mounting when you select new drives. 6 TB WDC Reds still have the center side mounting hole, so that would have been an option for you.
I would have happily researched other drives had I know there was misleading infromaton on the compatibility.
As for the newer trays....I asked the Chat Support tech if there were new trays or inserts, and he said they are all the same as mine and have not been changed. It was the first he had heard that there were drives that have different mounting location.
JustKJ wrote:
As for the newer trays....I asked the Chat Support tech if there were new trays or inserts, and he said they are all the same as mine and have not been changed. It was the first he had heard that there were drives that have different mounting location.
Maybe he needs to get out more.
They were changed about a year ago when the RN526x and RN626x were launched.
Here's a side by side of the old and new trays: https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Seagate-6TB-Ironwolf-ST6000VN0041-Incompatible-with-ReadyNAS/m-p/1168645/highlight/true#M14959
I got nowhere with support. I have given up and will risk it with my current trays. I just posted my plan for upgrading capacity in another post and would appreciate your insight.
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