Do I have a readynas RND2000v2 which was setup with two 3TB Red discs in JBOD mode. One of the discs doesnt come online. Placing it in a docking station, you can hear the noise that it makes, here: https://www.youtube.com/watch?v=rbGmewRtOMg I am wondering if there is anyway to make this disc work again. Sadly I didnt back up the disc....and now I face loosing all the photos and videos I shot since 2006. I am willing to try any/all suggestions to try and make it work again. Any ideas? Thanks,

I see you mentioned in your support case that the disk didn't even show up when you tried using WD Data Lifeguard Diagnostics.Your logs show the disk as healthy and then some I/O errors start and the disk no longer works. It looks like your disk failed very badly. Unfortunately when there are physical issues with a disk, data recovery attempts are very expensive. Any data recovery attempt may ultimately be unsuccessful. You did choose a good disk model the WD RED 3TB WD30EFRX, but unfortunately any disk can fail badly in any system. The only appropriate protection against this is to not store your data on just the one device (i.e. backup your data). Note if the primary copy of your data is on your PC then the copy on the NAS is a backup, but if the primary copy of the data is on the NAS, then the copy on the NAS is not a backup. Backups are particularly important for irreplaceable data such as family photos and videos. I would recommend keeping both on-site and off-site backups. We do sell data recovery services but only software data based. We don't do physical repairs to disks. Your disks would require physical repairs for a data recovery attempt, you would need to try 3rd party data recovery services (e.g. from the drive manufacturer), should you wish to do so. The attempt may be unsuccessful and if you want an attempt to be made you likely would need to pay regardless of success/failure (this would depend on your agreement with them, but I would assume that they would want you to pay regardless of success/failure). A data recovery company may do a quick analysis and provide you with their opinion on the probablity of succcess before racking up too much time, but it depends on which one you use and what agreement you make with them.The cost, time and uncertainty when it comes to data recovery are reasons why backups are important. No important data should be stored on just the one device.With JBOD if a disk fails all the data on that disk may be lost.

Hello jhbingham, If you have JBOD configuration then you should be able to access the files of each disk. For the disk that appears to be not working right, it may be best if you seek assistance from the manufacturer to see if they have data recovery service. There are also some diagnostic tools you can use to check on the disk's health. But I suggest you check with the manufacturer first. Regards,

Hi JennC,Thank you for your reply.Yes, I went through about 4 months of 'support' with Netgear, back and forward trying to pinpoint the issue. I did all sorts of tasks as requested by the Netgear agents.Subsequently, due to the repeitive nature of the tasks they asked I do, etc, the disc is now out of warranty.I did try WD but again, unless you get to the core of the support team, you get wishy-washy answers from the first line of support. Data recovery is going to cost $1500+ due to the size of the disc, but I am hoping that there is some whizz on here that can give me some real geek advice instead of thinking that I dont have 2 brain cells!!!

Your video sure sounds like a failed disk to me. Did you connect the disk to a PC and run lifeguard? If so, does it see the disk? If yes, did you test it, and what were the results? Are there any disk-related errors in the ReadyNAS log.

Yes, the video is of the "bad" disc removed from the NAS and inserted in an external USB caddy. When switched on, the disc makes that noise, normally twice it tries to spin up, then goes to sleep. I switched out the PCB with that of an exact same disc, and no luck. The steps you ask - the computer doesnt even sense the disc is attached. The ReadyNas doesnt even see the disc, so I am unable to get logs from it. Jonny

WD Red 3TB failure - JBOD - ReadyNASRND2000v2 #25795764

20 Replies

JennC
NETGEAR Employee Retired
Dec 26, 2015
Hello jhbingham,

If you have JBOD configuration then you should be able to access the files of each disk. For the disk that appears to be not working right, it may be best if you seek assistance from the manufacturer to see if they have data recovery service.

There are also some diagnostic tools you can use to check on the disk's health. But I suggest you check with the manufacturer first.

Regards,
- jhbingham
  Aspirant
  Dec 26, 2015
  Hi JennC,
  Thank you for your reply.
  Yes, I went through about 4 months of 'support' with Netgear, back and forward trying to pinpoint the issue. I did all sorts of tasks as requested by the Netgear agents.
  Subsequently, due to the repeitive nature of the tasks they asked I do, etc, the disc is now out of warranty.
  I did try WD but again, unless you get to the core of the support team, you get wishy-washy answers from the first line of support.
  
  Data recovery is going to cost $1500+ due to the size of the disc, but I am hoping that there is some whizz on here that can give me some real geek advice instead of thinking that I dont have 2 brain cells!!!
  - StephenB
    Guru
    Dec 26, 2015
    Your video sure sounds like a failed disk to me.
    
    Did you connect the disk to a PC and run lifeguard? If so, does it see the disk? If yes, did you test it, and what were the results?
    
    Are there any disk-related errors in the ReadyNAS log.
mdgm-ntgr
NETGEAR Employee Retired
Dec 29, 2015

I see you mentioned in your support case that the disk didn't even show up when you tried using WD Data Lifeguard Diagnostics.

Your logs show the disk as healthy and then some I/O errors start and the disk no longer works.

It looks like your disk failed very badly. Unfortunately when there are physical issues with a disk, data recovery attempts are very expensive. Any data recovery attempt may ultimately be unsuccessful.

You did choose a good disk model the WD RED 3TB WD30EFRX, but unfortunately any disk can fail badly in any system. The only appropriate protection against this is to not store your data on just the one device (i.e. backup your data). Note if the primary copy of your data is on your PC then the copy on the NAS is a backup, but if the primary copy of the data is on the NAS, then the copy on the NAS is not a backup. Backups are particularly important for irreplaceable data such as family photos and videos. I would recommend keeping both on-site and off-site backups.

We do sell data recovery services but only software data based. We don't do physical repairs to disks. Your disks would require physical repairs for a data recovery attempt, you would need to try 3rd party data recovery services (e.g. from the drive manufacturer), should you wish to do so. The attempt may be unsuccessful and if you want an attempt to be made you likely would need to pay regardless of success/failure (this would depend on your agreement with them, but I would assume that they would want you to pay regardless of success/failure). A data recovery company may do a quick analysis and provide you with their opinion on the probablity of succcess before racking up too much time, but it depends on which one you use and what agreement you make with them.

The cost, time and uncertainty when it comes to data recovery are reasons why backups are important. No important data should be stored on just the one device.

With JBOD if a disk fails all the data on that disk may be lost.
- jhbingham
  Aspirant
  Jan 19, 2016
  Thank you for your reply.
  
  Okay, so as I was operating in JBOD, Drive1 was my C: and Drive2 was my D:
  
  Drive2 (D) is the one that failed.
  
  As Drive1 (C) had the firmware and config/logfiles of the NAS on there, is there a chance that I could find a listing of the files that were on the failed drive, on there? -> This would help me determine what I have lost and how sure I want to pay for professional data recovery.
  
  Thank you.

Forum Discussion

WD Red 3TB failure - JBOD - ReadyNASRND2000v2 #25795764

20 Replies

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