WD sent a non-HCL replacement for my dead WD20EARS

ahpsi wrote:

I think what is at issue here is the OP did have a compatible disk and through no fault of their own was given a larger, incompatible disk as a replacement through the WDC RMA process. He/she didn't go out and select and purchase the 3 TB drive and didn't choose the 3 TB as the replacement for the dead 2 TB. Under most circumstances a larger disk would be a positive however in this case the OP will now need to spend money to purchase another disk because the replacement is not compatible with his RN. Different than it simply not being on the HCL this 3TB disk will in fact be recognized as ~ .7 TB rather than 3 TB or 2 TB making it an unusable disk for the OP.

Yes, this is exactly the situation. I am well aware of the HCL.

StephenB wrote:
Usually vendors will work with you on the RMA process if you tell them that the replacement drive is not compatible. So one option is to get back to Western Digital support. Or, use the 3 TB drive somewhere else and buy a WD20EFRX (Red) drive.

This is what I was looking for. I'll talk to WD support and see what they can do for me. Rather not go out of pocket here but I could in a pinch. Worst case, sell/trade on ebay/CL.

Thanks y'all!