When inserting a new disk, the Health page temporarily displays the disk as "Dead"

Question

This isn't really a big deal, but it gives a pretty bad impression.

I just inserted a new disk to replace my old dead one, and for a couple of minutes it said "Disk 1: Dead" while the screen on the NAS says "Testing". Before it started resyncing, I was pretty worried that the disk was DOA. It would probably be better to display something like "Disk 1: Testing..." on the Health page after the disk is inserted. That's what the screen on the NAS says, anyway.

BrianL2 · Answer

Hi Hubro,
&nbsp;
Welcome to the community!
&nbsp;
Can you confirm if the disk you used is brand new or came from RMA? For us to check the status of this disk, I suggest that you run&nbsp;an OEM&nbsp;diagnostic tool by connecting the drive&nbsp;in&nbsp;your PC via SATA&nbsp;and run some tests (short and long). Once done, please let us know the result.
&nbsp;
Kind regards,
&nbsp;
BrianLNETGEAR Community Team

Hubro · Answer

What? No, you missed the point. The disk is fine. I'm just reporting the fact that the ReadyNAS reported the disk as Dead for a couple of minutes right after it was inserted. The display of the NAS said it was testing the disk, and meanwhile the Health page said the disk was Dead. As soon as the testing was complete, it started resyncing the filesystem. Everything is working perfectly.

I'm just saying that it would probably be better if the Health page said something other than "Dead" after the disk is inserted, e.g. "Testing..."

BrianL2 · Answer

Hi Hubro,
&nbsp;
I'm sorry.&nbsp;The drive info under the health tab will change once the newly inserted drive finished&nbsp;the syncing process. I suggest that you&nbsp;check the logs tab or download the device logs to give you more accurate information about the status of the newly inserted drive.
&nbsp;
Hope I answered your question.
&nbsp;
&nbsp;
Kind regards,
&nbsp;
BrianLNETGEAR Community Team

Hubro · Answer

I know that. How can you be misunderstanding me this thoroughly?&nbsp;All I'm trying to do is suggest that you display something more correct and useful than "the disk is dead" under the Health page while the disk is being tested. It's a suggestion for an improvement, I'm not looking for help.

BrianL2 · Answer

Hi Hubro,
&nbsp;
I wanted to apologize if I misunderstood you. Anyway, thank you for your suggestion.&nbsp;
&nbsp;
&nbsp;
Kind regards,
&nbsp;
BrianLNETGEAR Community Team

Forum Discussion

When inserting a new disk, the Health page temporarily displays the disk as "Dead"

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