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Forum Discussion
Ready Cloud problems.
Hi I'm not too competent but need help so treat me gently! We have a NAS drive rn314 in the office, been working for over a year fine and dandy. I know have sorted out backups and am goin...
Is this post in the correct forum/area?
When I created the post it made me us the label remote? Not sure if that is correct!? So I added two tags to try and get some assistance, as i think it's pretty rubbish that the readycloud doesn't work and I'm getting pretty peeved!
Hi rossngm,
Can you first try to see if you have access to the volume locally. If you have access to it with no problems. I would suggest that you back-up your files first then update to the latest firmware.
If you cannot access the volume locally, I would suggest that you get support either chat or phone.
Regards,
HI
Thanks very much for the reply.
I updated to firmware 6.6.1, or rather my it guy did. It didn't do it automatically he loaded manually but it says it's there as 6.6.1.
when you say access locally yes I can logonto the admin page and access all of the files when in the office, we don't have logins we just use it as a shared drive effectively, I like simple!
It seems this isn't an uncommon problem reading on here, but obviously many possibilities! I upgraded to a my netgear account could it not have been done properly, i read somewhere on here that was the reason for someone elses problem?
Please stick with me and get this fixed! :)
Thanks
Ross.
Hi rossngm,
Can you try to check the following to make sure we have you on SSO already.
ReadyCLOUD to MyNETGEAR Single Sign-On FAQ
Regards,
Hi rossngm,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Fixed, sorted thanks.
Although I cannot get the windows app to work ( I haven't tried too hard) I can logon to the readycloud websote and see all my files on the NAS drive.
In short I migrated my readycloud account to a new netgear account, then on the readynas admin page the readycloud settings I had to leave then rejoin with my new netgear account and hey presto.
thanks for all your suggestions and pointers.
Ross
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