Forum Discussion

Aspirant

Jan 20, 2017

Ready Cloud problems.

Hi I'm not too competent but need help so treat me gently! We have a NAS drive rn314 in the office, been working for over a year fine and dandy. I know have sorted out backups and am goin...

NETGEAR Employee Retired

Jan 23, 2017

Hi rossngm,

Can you first try to see if you have access to the volume locally. If you have access to it with no problems. I would suggest that you back-up your files first then update to the latest firmware.

If you cannot access the volume locally, I would suggest that you get support either chat or phone.

Contact NETGEAR Support

Regards,

rossngm

Aspirant

Jan 24, 2017

Thanks very much for the reply.

I updated to firmware 6.6.1, or rather my it guy did. It didn't do it automatically he loaded manually but it says it's there as 6.6.1.

when you say access locally yes I can logonto the admin page and access all of the files when in the office, we don't have logins we just use it as a shared drive effectively, I like simple!

It seems this isn't an uncommon problem reading on here, but obviously many possibilities! I upgraded to a my netgear account could it not have been done properly, i read somewhere on here that was the reason for someone elses problem?

Please stick with me and get this fixed! :)

Thanks

Ross.

FramerV
NETGEAR Employee Retired
Jan 24, 2017
Hi rossngm,

Can you try to check the following to make sure we have you on SSO already.

ReadyCLOUD to MyNETGEAR Single Sign-On FAQ

Regards,
JennC
NETGEAR Employee Retired
Jan 27, 2017
Hi rossngm,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
- rossngm
  Aspirant
  Jan 31, 2017
  Fixed, sorted thanks.
  
  Although I cannot get the windows app to work ( I haven't tried too hard) I can logon to the readycloud websote and see all my files on the NAS drive.
  
  In short I migrated my readycloud account to a new netgear account, then on the readynas admin page the readycloud settings I had to leave then rejoin with my new netgear account and hey presto.
  
  thanks for all your suggestions and pointers.
  
  Ross