NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ohmarr
Jun 14, 2023Aspirant
ReadyNAS 10400 Stuck at Password Recovery
Hi Community, hoping someone can help with my out of support device. Rebooted my ReadyNAS RN10400 after resolving some home network issues and it is now stuck at the password recovery screen. I e...
schumaku
Jun 14, 2023Guru - Experienced User
How do I recover a lost or forgotten administrator password on my ReadyNAS OS 6?
Method 3: OS Re-install
Things to note before performing an OS re-install:
- The admin password and network settings will be reset to their default settings.The default settings for the admin account are:
- Username: admin
- Password: password
- The default network settings are reset to DHCP client (the ReadyNAS will look to a DHCP server to obtain an IP address). If you can no longer access your ReadyNAS by IP address after the OS re-install use the RAIDar tool to find the new IP address.
- The data volume is not affected by performing an OS re-install.
The steps to perform an OS re-install are dependent on the model of your ReadyNAS. 8follow the link above to get the complete table)
- StephenBJun 14, 2023Guru - Experienced User
Ohmarr: In addition to resetting the password and network configuration, the OS reinstall will also turn off volume quota. You can re-enable that on the volume settings wheel.
- SandsharkJun 14, 2023Sensei - Experienced User
It sounds to me like you saved the old password in your browser and it's sending that to the NAS. Of course, it's wrong, so the NAS thinks you need to reset it.
- OhmarrJun 15, 2023Aspirant
When I browse to the NAS shares I am being prompted for a password, it is not accepting my password or the defaults after I have run an OS re-install from the boot menu.
Should I be trying the recovery tool?
https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
Will this re-install the OS?
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!