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Forum Discussion
Ohmarr
Jun 14, 2023Aspirant
ReadyNAS 10400 Stuck at Password Recovery
Hi Community, hoping someone can help with my out of support device. Rebooted my ReadyNAS RN10400 after resolving some home network issues and it is now stuck at the password recovery screen. I e...
StephenB
Jun 14, 2023Guru - Experienced User
Ohmarr: In addition to resetting the password and network configuration, the OS reinstall will also turn off volume quota. You can re-enable that on the volume settings wheel.
Sandshark
Jun 14, 2023Sensei - Experienced User
It sounds to me like you saved the old password in your browser and it's sending that to the NAS. Of course, it's wrong, so the NAS thinks you need to reset it.
- OhmarrJun 15, 2023Aspirant
When I browse to the NAS shares I am being prompted for a password, it is not accepting my password or the defaults after I have run an OS re-install from the boot menu.
Should I be trying the recovery tool?
https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
Will this re-install the OS?
- StephenBJun 15, 2023Guru - Experienced User
Ohmarr wrote:
Should I be trying the recovery tool?
I don't recommend it.
Sandshark's theory that the browser is presenting the old password to the NAS is likely correct. Try using the browser in incognito / private mode, and see if that lets you log into the NAS.
- OhmarrJun 16, 2023Aspirant
I have tried incongnito and in-private on all browsers, just getting the password recovery screen every time.
Have connected the NAS direct to my PC so there is nothing else trying to access it.
Anyone have any other ideas on how I can recover access?
Anyone know why the OS reinstall is not working? Runs through it but always dumps me back at the Password Recovery screen with my security question so clearly has not re-installed the OS.
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