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Forum Discussion
ReadyNAS Photos troubleshooting tips
If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help. 1. If you are in User or Domain security mode, and you don't have "public" or "guest" access ...
Re : User offline problem :
* Make sure you have the latest version of the ReadyNAS Photos Add on installed on the your ReadyNAS. You can download the latest version of the Add on here : http://www.readynas.com/?page_id=617. If you did not have the latest version of the Add-on upgrade to this version.
* After upgrading to the new version of add-on, if you are still experiencing the user offline problem the please check the following.
Is your NAS setup with DHCP IP or Static IP? If static, do you have a Gateway and DNS setup under Network>Global Settings.
Do you have System>Alerts Contacts setup as well, and receive those (you can Send a Test message there as well)?
Also, does the 'Check for Updates' under System>Update work, or report connection problems?
These things will help us narrow down any connection issues your NAS has with reaching the Internet.
For the shared photos to be accessible, your ReadyNAS should stay connected to the internet.
-minerva
* Make sure you have the latest version of the ReadyNAS Photos Add on installed on the your ReadyNAS. You can download the latest version of the Add on here : http://www.readynas.com/?page_id=617. If you did not have the latest version of the Add-on upgrade to this version.
* After upgrading to the new version of add-on, if you are still experiencing the user offline problem the please check the following.
Is your NAS setup with DHCP IP or Static IP? If static, do you have a Gateway and DNS setup under Network>Global Settings.
Do you have System>Alerts Contacts setup as well, and receive those (you can Send a Test message there as well)?
Also, does the 'Check for Updates' under System>Update work, or report connection problems?
These things will help us narrow down any connection issues your NAS has with reaching the Internet.
For the shared photos to be accessible, your ReadyNAS should stay connected to the internet.
-minerva
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