If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help.1. If you are in User or Domain security mode, and you don't have "public" or "guest" access enabled for the [media] share, you will need to specify a login and password to connect from the ReadyNAS Photos desktop software. The login and password should be what you would normally use to connect to the [media] share.2. If you are in Share security mode, and you have a password set for the [media] share, when connecting from the ReadyNAS Photos desktop software, leave the login field blank, and enter the share password.3. If you are in User or Domain security mode, and you are an account on the ReadyNAS with the same user name but a different password as what you are using on your PC, you will need to change the password to be the same.4. Make sure [media] share has read/write privileges over CIFS.5. If you have installed a pre-release version of RAIDiator that had ReadyNAS Photos support (shame on you since we never really released it ;-) ), and you're having problems with the READYNASPHOTOS database, you will need to remove the ReadyNAS Photos add-on, and re-install the add-on from here.

Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!

BusaBoy wrote:Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!Try downloading the addon from http://www.readynas.com/addons (4.1) page and installing that.

Hi, newbie here. Just got my top whack RNR4410 4TB ReadyNAS rack mount jobbie and am consolidating my files and learning how to use it. The Photos feature is very exciting, considering I do part time photography and have accounts on SmugMug and Flickr.I have a fast internet uplink, so I am very curious on using the NV instead of (or as well as) the commercial services.Firstly can you point to a URL describing what this does exactly? Or even not exactly :D So far I think, it should allow external access, and it creates downsized versions of jpg files.Some simple questions, which may be answered eslewhere(?) include:1) What do I need to do on my NAT Router to allow access from outside?2) Can I choose who can see what? By group or user id, eg parents can see family photos, but not the public.3) What control or choice do I have over the templates and logos?4) On first look, it seems that the gamma was way over contrasty, is the user setable?5) Can I leverage the second network port for external access? Perhaps route external requests to here?6) If I have a static external IP, can that be useful?Thanks heaps. This is a really exciting piece of kit!ps: I've loaded a few photos. Imported them into an album and then shared them to my user id.I then remote connected to a customer's PC using LogMeIn, and installed the ReadyNAS Photos java app, and logged in, but couldn't connect to my home NAS. Any clues?

You shouldn't need to mess with your router. Photos are only shared to the folks you invite, so these folks can always see the album you had shared unless you remove the shared album. You can find out more info here if you haven't already looked.With regard to it not working, try getting the latest add-on image from here and re-install the add-on.

Tnx! I downloaded the app only yesterday, so it should be reasonably up to date. I am still in Discovery mode.

ReadyNAS Photos troubleshooting tips

107 Replies

Replies have been turned off for this discussion

betty23
Aspirant
Aug 20, 2010
Now I no longer get the prompt for username and password. Instead, I see the blue readynas logo page for a couple of seconds, then it goes to blank screen. Tried this with several recipients and they get the same thing - just a blank screen on chrome and safari. On explorer it says unable to load page.

minerva

Aspirant

Aug 20, 2010

signa wrote:
Hi,
when the people, who I shared the photos with open the the link, they get a page saying INTERNAL SERVER ERROR and in the description it says "java.net.SocketException: Too many open files".
What can I do there?

signa wrote:
Hi, when the people, who I shared the photos with open the the link, they get a page saying INTERNAL SERVER ERROR and in the description it says "java.net.SocketException: Too many open files". What can I do there?

Sorry about that. This was a problem is corrected now. Shared photos should be accessible.

signa
Aspirant
Aug 20, 2010
Hi,
when the people, who I shared the photos with open the the link, they get a page saying INTERNAL SERVER ERROR and in the description it says "java.net.SocketException: Too many open files".
What can I do there?
minerva
Aspirant
Aug 20, 2010
When you share photos with someone that has readynasphotos account, they will be asked to login to access the shared photos.

This way, the shared photos link you sent to readynasphotos users cannot be used by other people, even if they had access to the link.
betty23
Aspirant
Aug 19, 2010
Now I have a new problem! It's only been a few days since things started working again.

When the recipient receives a link to shared photos, he is prompted for a username/email and a password! This is so frustrating. It's SUPPOSED to go directly to the photos.

I have tried: creating a new photo account; rebooting the nas; starting and stopping the service. Nothing solves the problem.

I'm pretty disappointed with this experience. Anyway, can someone help me with this issue?
Anthee
Aspirant
Aug 17, 2010
I´m having trouble to start the ReadeNas Photos service. When I start it and save from Frontview. And next time i watch the service in Frontview it is closed.
betty23
Aspirant
Aug 16, 2010
Email is working again.
Sunday_Afterno1
Aspirant
Aug 16, 2010
User sign-up is not working for me...
blueray1
Aspirant
Aug 15, 2010
betty23 wrote:
Hmm..

Is anyone else having this problem? Can one of the board mods confirm?

Also having this problem. Share emails are not received.
jambalaya
Aspirant
Aug 15, 2010
Same issue it's appears to be both the user sign up email and invite emails for the photos. I started having issues on Friday evening 8/13 since then...some portal appears to be down at the dekoh website.

I'm surprised there isn't a failover of some kind.

Forum Discussion

ReadyNAS Photos troubleshooting tips

107 Replies

Related Content

Nighthawk Router Troubleshooting, Suggestions and Tips

Orbi MESH Troubleshooting, Suggestions and Tips

ReadyNAS Duo/ Readynas photos

GS105 Troubleshooting Low Upload Speed

General info and Troubleshooting for Cable Modems

NETGEAR Academy

ProSupport for Business