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Windows 10 won't access shares on one computer
I have a netgear ReadyNas Ultra 4 which I access remotely using ReadyNAS Remote on two computers - both running Windows 10 Pro version 1607 Build 14393.222 & ReadyNAS Remote (Version 1.7.6.28) . I can access the NAS remotely with one computer just fine. But, on the other I receive the following message when attempting to access the shares:
"\\#.###.###.## is not accessible. You might not have permision to use this network resource. Contact the administrator of this server to find out if you have access permisions. The specified login does not exist. It may already have been terminated."
Prior to a week ago both computers could access the NAS remotely just fine. Now only one can.
Readynas Remote provides notifications that the NAS is online. And I can access the ReadyNAS Admin console remotely through the ReadyNAS Remote in teh system tray. The IP address on the admin console is identical to that reported when I attempt to access the shares and get the, "\\#.###.###.## is not accessible..." message.
ReadyNAS configuration and username/password are identical on both computers.
Access to shares is password protected.
I have attempted uninstalling and reinstalling the ReadyNAS remote software multiple times without any change in behavior.
Model: ReadyNAS Ultra 4 [X-RAID2]
Firmware: RAIDiator 4.2.30
Windows 10 Pro version 1607 Build 14393.222
ReadyNAS Remote (Version 1.7.6.28)
Any suggestions are appreciated.
Thanks
JennC: Thank you for the suggestion. Unfortunately, implementing your recommendation had no effect. I have not had an opportunity prior to this to test your proposal before this.
JennC wrote:
Is the computer that gets trouble accessing the NAS via ReadyNAS Remote connected to the same LAN where the NAS is? Can you check if that computer can access the shares locally?
The failures occur when I am using ReadyNAS Remote to from outside the local network of the NAS. The computer can access the NAS just fine when it's on the same local network. In this case, though, I'm not using ReadyNAS Remote.
I found a post with similar problem reported that I consider a partial success:
Here's how I implemented the referenced solution:
- Launch the "Credential Manager" in Windows 10 (type "credentials" in the Cortana search bar)
- Select "Credential Manager" from the search results
- Click "Windows Credentials"
- Click "Add a Windows credential"
- Internet or Network Address: IP address of ReadyNAS remote relay*
- User name: Local UserName for the NAS
- Password: PW for the local UserName* The IP address for what I'm calling the ReadyNAS remote relay can be obtained by:
1) Right-click on the ReadyNAS remote icon in the system tray and
2) Click "Show Device from the resulting menu
3) Click "Copy IP" and then paste into the proper field of the new Windows Credential being set up.
While the solution provided above worked for me, it's not ideal because there is no longer a login prompt to access the nas; ReadyNAS Remote logs me in automatically at the NAS level. For my files I prefer the additional security provided by a login requirement. So, while this is an acceptable workaround at pesent, I'm still hoping I can find a solution that retains the NAS login requirement.
Additional suggestions are appreciated.
7 Replies
Replies have been turned off for this discussion
Hello AnnoyedUser,
Is the computer that gets trouble accessing the NAS via ReadyNAS Remote connected to the same LAN where the NAS is? Can you check if that computer can access the shares locally?
Try also the following:
1. Go to Control Panel. Then Network Connections
2. Choose Advanced from the top menu bar.
3. Then Advanced Settings.
4. Under the Adapters and Binding, you will see a section for Connections.
5. Move the Leaf Networks Adapter to the bottom of the list.Welcome to the community!
Regards,
JennC: Thank you for the suggestion. Unfortunately, implementing your recommendation had no effect. I have not had an opportunity prior to this to test your proposal before this.
JennC wrote:
Is the computer that gets trouble accessing the NAS via ReadyNAS Remote connected to the same LAN where the NAS is? Can you check if that computer can access the shares locally?
The failures occur when I am using ReadyNAS Remote to from outside the local network of the NAS. The computer can access the NAS just fine when it's on the same local network. In this case, though, I'm not using ReadyNAS Remote.
I found a post with similar problem reported that I consider a partial success:
Here's how I implemented the referenced solution:
- Launch the "Credential Manager" in Windows 10 (type "credentials" in the Cortana search bar)
- Select "Credential Manager" from the search results
- Click "Windows Credentials"
- Click "Add a Windows credential"
- Internet or Network Address: IP address of ReadyNAS remote relay*
- User name: Local UserName for the NAS
- Password: PW for the local UserName* The IP address for what I'm calling the ReadyNAS remote relay can be obtained by:
1) Right-click on the ReadyNAS remote icon in the system tray and
2) Click "Show Device from the resulting menu
3) Click "Copy IP" and then paste into the proper field of the new Windows Credential being set up.
While the solution provided above worked for me, it's not ideal because there is no longer a login prompt to access the nas; ReadyNAS Remote logs me in automatically at the NAS level. For my files I prefer the additional security provided by a login requirement. So, while this is an acceptable workaround at pesent, I'm still hoping I can find a solution that retains the NAS login requirement.
Additional suggestions are appreciated.
AnnoyedUser wrote:
While the solution provided above worked for me, it's not ideal because there is no longer a login prompt to access the nas; ReadyNAS Remote logs me in automatically at the NAS level. For my files I prefer the additional security provided by a login requirement.
Windows is automatically logging in using the credential you entered (not Remote).
If you set the password in the credential to blank, do you get a logon prompt?
Hello AnnoyedUser,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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