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Forum Discussion
- UK source for PSU ?
I got a call from my wife because downstairs there was a smell of burning. Sniffing around I found it came from my ReadyNas NV+ 000D A201 3539 (purchased 1 may 2007) It's so hot under the PSU that...
OK so the result is that the two units purchased 20 Dec 2007 are just in warranty (by 5 days) they have been given RMA and new case numbers for the return.
Case: 20062940
But the one that actually turned into smoke emitting device - that one is not under warranty.
Despite as you said "The first one, you can call support, get PSU RMA, even if out of warranty. That serial number is in range of known possible faulty PSUs."
Their reply is: "The PSU of this ReadyNAS NV+ is inside the unit itself. If there is a burning smell, we should replace the whole unit. However, as I checked your record for this NAS with Serial Number 000dA2013539, it appears that the hardware and support warranty are both expired.
You have an option of purchasing any of the contracts below that will give you extended hardware and support warranty:"
And they have no ability in the support centre to do anything other than sell me a support contract.
Since it's out of warranty by 7 months, I can understand their position.
Case: 20062940
But the one that actually turned into smoke emitting device - that one is not under warranty.
Despite as you said "The first one, you can call support, get PSU RMA, even if out of warranty. That serial number is in range of known possible faulty PSUs."
Their reply is: "The PSU of this ReadyNAS NV+ is inside the unit itself. If there is a burning smell, we should replace the whole unit. However, as I checked your record for this NAS with Serial Number 000dA2013539, it appears that the hardware and support warranty are both expired.
You have an option of purchasing any of the contracts below that will give you extended hardware and support warranty:"
And they have no ability in the support centre to do anything other than sell me a support contract.
Since it's out of warranty by 7 months, I can understand their position.
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