Forum Discussion

Aspirant

Jun 23, 2017

Solved

1002030001 - Commit Failed #27399265

ReadyNas 312. Current Firmware (6.7.4). For the second time in under a month, this ReadyNAS has become 'Read Only'. The first time was after a firmware upgrade and I was also setting up access rig...

Jon_Roberts
Jun 28, 2017
Hi Eddie,

The long way, I'm afraid. I had an USB backup from the night before. The files on the NAS were read-only so I could still access them over the network so I ran a robocopy on a connected PC and secured any files that had changed since the last backup by copying them to the local PC over the network (I just copied any files that had changed in the last two days to be safe).

I made sure I could read the data from the USB drive by connecting it to a PC and copying all the file over. Fortunately, in my case, there was only around 50gb of data so it was manageable. This step wasn't really needed but I was being ultra-cautious.

Once I was 100% certain I had all the data and could recover it, I performed a factory reset on the NAS drive and set it up again. Once I'd got it working, I re-connected the USB drive to it and used the admin interface to copy the contents of the USB drive back to the share. Once that was done, I then copied the 'recently changed' files back to the NAS.

Nothing techincal or clever so not really a practical solution to this problem, I'm afraid.

StephenB

Guru - Experienced User

Jun 23, 2017

You can run a disk check from the volume settings wheel. What disks are you using?

There's also a memory diagnostic that you can run from the boot menu. See pages 31-32 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/RN%20OS%206%20Desktop%20HW%20UM_15Oct2013.pdf There's a guide for understanding progress/results here: https://kb.netgear.com/25632/RN312-Memory-Test-Analysis

There's a disk check in the boot menu too, but I think you're better off using the on-line test.

I am thinking paid support (my.netgear.com) might be useful in finding the root cause.

Jon_Roberts
Aspirant
Jun 24, 2017
Thanks - I didn't realise that option was there. I've set a scrub running, still waiting for results (30 mins in and <8% complete so will need to check back later).

Can't remember disk models as I'm not on site so no physical access to the NAS, but the model numbers are ST2000VN0001-1SF174 if that helps.
- jak0lantash
  Mentor
  Jun 24, 2017
  Can you post the top of btrfs.log please?
  - eddie8888
    Tutor
    Jun 26, 2017
    Same issue here (same error Commit Failed Code : 1002030001 after upgrade to 6.7.4). Only I can't even get logs (click on button opens new page, but then it times out after several minutes). I have another RN104 unit that is not upgraded and runs OK (logs are collected normally). I can't even turn on SSH on this faulty unit after upgrade so can't access via SSH. Reset does not help either. Please help.