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Jon_Roberts's avatar
Jon_Roberts
Aspirant
Jun 23, 2017
Solved

1002030001 - Commit Failed #27399265

ReadyNas 312.  Current Firmware (6.7.4).  For the second time in under a month, this ReadyNAS has become 'Read Only'.  The first time was after a firmware upgrade and I was also setting up access rig...
commit failed
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Read-only
  • Jon_Roberts's avatar
    Jon_Roberts
    Jun 28, 2017

    Hi Eddie,

     

    The long way, I'm afraid.  I had an USB backup from the night before.  The files on the NAS were read-only so I could still access them over the network so I ran a robocopy on a connected PC and secured any files that had changed since the last backup by copying them to the local PC over the network  (I just copied any files that had changed in the last two days to be safe). 

    I made sure I could read the data from the USB drive by connecting it to a PC and copying all the file over.  Fortunately, in my case, there was only around 50gb of data so it was manageable.  This step wasn't really needed but I was being ultra-cautious.

     

    Once I was 100% certain I had all the data and could recover it, I performed a factory reset on the NAS drive and set it up again.  Once I'd got it working, I re-connected the USB drive to it and used the admin interface to copy the contents of the USB drive back to the share.  Once that was done, I then copied the 'recently changed' files back to the NAS.

     

    Nothing techincal or clever so not really a practical solution to this problem, I'm afraid.

StephenB's avatar
StephenB
Guru - Experienced User
Jun 23, 2017

You can run a disk check from the volume settings wheel.  What disks are you using?

 

There's also a memory diagnostic that you can run from the boot menu.  See pages 31-32 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/RN%20OS%206%20Desktop%20HW%20UM_15Oct2013.pdf  There's a guide for understanding progress/results here: https://kb.netgear.com/25632/RN312-Memory-Test-Analysis

 

There's a disk check in the boot menu too, but I think you're better off using the on-line test.

 

I am thinking paid support (my.netgear.com) might be useful in finding the root cause.

Jon_Roberts's avatar
Jon_Roberts
Aspirant
Jun 24, 2017

Thanks - I didn't realise that option was there.  I've set a scrub running, still waiting for results (30 mins in and <8% complete so will need to check back later).

Can't remember disk models as I'm not on site so no physical access to the NAS, but the model numbers are ST2000VN0001-1SF174 if that helps.

  • jak0lantash's avatar
    jak0lantash
    Mentor
    Jun 24, 2017

    Can you post the top of btrfs.log please?

    • eddie8888's avatar
      eddie8888
      Tutor
      Jun 26, 2017

      Same issue here (same error Commit Failed Code : 1002030001 after upgrade to 6.7.4). Only I can't even get logs (click on button opens new page, but then it times out after several minutes). I have another RN104 unit that is not upgraded and runs OK (logs are collected normally). I can't even turn on SSH on this faulty unit after upgrade so can't access via SSH. Reset does not help either. Please help.

    • Jon_Roberts's avatar
      Jon_Roberts
      Aspirant
      Jun 27, 2017

      As requested (sorry for the delay)

       

      Label: '5e27460a:root'  uuid: a29577df-3106-405e-a5bc-5541569e4a6d
	Total devices 1 FS bytes used 373.25MiB
	devid    1 size 4.00GiB used 1.24GiB path /dev/md0

Label: '5e27460a:data'  uuid: 3efd78ce-168b-44fb-bb95-19dc29dc7836
	Total devices 1 FS bytes used 48.17GiB
	devid    1 size 1.81TiB used 51.02GiB path /dev/md127

=== filesystem /data ===
Data, single: total=48.01GiB, used=47.36GiB
System, DUP: total=8.00MiB, used=32.00KiB
Metadata, DUP: total=1.50GiB, used=825.97MiB
GlobalReserve, single: total=42.66MiB, used=0.00B
=== subvolume /data ===
ID 257 gen 13891 top level 5 path home
ID 258 gen 18428 top level 5 path .apps
ID 259 gen 17852 top level 5 path .vault
ID 260 gen 17354 top level 5 path ._share
ID 265 gen 18428 top level 5 path .timemachine
ID 270 gen 18379 top level 5 path SHARE
ID 271 gen 18428 top level 270 path SHARE/.snapshots
ID 272 gen 48 top level 257 path home/scanner
ID 273 gen 62 top level 5 path .purge
ID 320 gen 899 top level 257 path home/margaret
ID 326 gen 1041 top level 257 path home/christine
ID 331 gen 1266 top level 257 path home/rebecca@knapmansolicitor.co.uk
ID 347 gen 2976 top level 271 path SHARE/.snapshots/24/snapshot
ID 372 gen 5901 top level 271 path SHARE/.snapshots/48/snapshot
ID 402 gen 7327 top level 271 path SHARE/.snapshots/72/snapshot
ID 412 gen 7465 top level 257 path home/lynne
ID 414 gen 7523 top level 257 path home/jackie
ID 415 gen 7535 top level 257 path home/ray
ID 430 gen 8022 top level 271 path SHARE/.snapshots/96/snapshot
ID 444 gen 8469 top level 257 path home/eve
ID 456 gen 8774 top level 271 path SHARE/.snapshots/120/snapshot
ID 481 gen 9406 top level 271 path SHARE/.snapshots/144/snapshot
ID 506 gen 10077 top level 271 path SHARE/.snapshots/168/snapshot
ID 531 gen 10773 top level 271 path SHARE/.snapshots/192/snapshot
ID 556 gen 10920 top level 271 path SHARE/.snapshots/216/snapshot
ID 581 gen 10996 top level 271 path SHARE/.snapshots/240/snapshot
ID 608 gen 11590 top level 271 path SHARE/.snapshots/264/snapshot
ID 633 gen 12357 top level 271 path SHARE/.snapshots/288/snapshot
ID 658 gen 12953 top level 271 path SHARE/.snapshots/312/snapshot
ID 683 gen 13550 top level 271 path SHARE/.snapshots/336/snapshot
ID 697 gen 13892 top level 257 path home/rebecca
ID 709 gen 14145 top level 271 path SHARE/.snapshots/360/snapshot
ID 734 gen 14419 top level 271 path SHARE/.snapshots/384/snapshot
ID 759 gen 14517 top level 271 path SHARE/.snapshots/408/snapshot
ID 784 gen 15113 top level 271 path SHARE/.snapshots/432/snapshot
ID 809 gen 15899 top level 271 path SHARE/.snapshots/456/snapshot
ID 819 gen 15956 top level 271 path SHARE/.snapshots/465/snapshot
ID 820 gen 16033 top level 271 path SHARE/.snapshots/466/snapshot
ID 821 gen 16113 top level 271 path SHARE/.snapshots/467/snapshot
ID 822 gen 16189 top level 271 path SHARE/.snapshots/468/snapshot
ID 823 gen 16241 top level 271 path SHARE/.snapshots/469/snapshot
ID 824 gen 16307 top level 271 path SHARE/.snapshots/470/snapshot
ID 825 gen 16384 top level 271 path SHARE/.snapshots/471/snapshot
ID 826 gen 16444 top level 271 path SHARE/.snapshots/472/snapshot
ID 827 gen 16468 top level 271 path SHARE/.snapshots/473/snapshot
ID 828 gen 16471 top level 271 path SHARE/.snapshots/474/snapshot
ID 829 gen 16487 top level 271 path SHARE/.snapshots/475/snapshot
ID 830 gen 16502 top level 271 path SHARE/.snapshots/476/snapshot
ID 831 gen 16514 top level 271 path SHARE/.snapshots/477/snapshot
ID 832 gen 16532 top level 271 path SHARE/.snapshots/478/snapshot
ID 833 gen 16535 top level 271 path SHARE/.snapshots/479/snapshot
ID 834 gen 16538 top level 271 path SHARE/.snapshots/480/snapshot
ID 836 gen 16546 top level 271 path SHARE/.snapshots/481/snapshot
ID 837 gen 16549 top level 271 path SHARE/.snapshots/482/snapshot
ID 838 gen 16552 top level 271 path SHARE/.snapshots/483/snapshot
ID 839 gen 16556 top level 271 path SHARE/.snapshots/484/snapshot
ID 840 gen 16559 top level 271 path SHARE/.snapshots/485/snapshot
ID 841 gen 16572 top level 271 path SHARE/.snapshots/486/snapshot
ID 842 gen 16623 top level 271 path SHARE/.snapshots/487/snapshot
ID 843 gen 16661 top level 271 path SHARE/.snapshots/488/snapshot
ID 844 gen 16709 top level 271 path SHARE/.snapshots/489/snapshot
ID 845 gen 16787 top level 271 path SHARE/.snapshots/490/snapshot
ID 846 gen 16857 top level 271 path SHARE/.snapshots/491/snapshot
ID 847 gen 16940 top level 271 path SHARE/.snapshots/492/snapshot
ID 848 gen 16976 top level 271 path SHARE/.snapshots/493/snapshot
ID 849 gen 17018 top level 271 path SHARE/.snapshots/494/snapshot
ID 850 gen 17104 top level 271 path SHARE/.snapshots/495/snapshot
ID 851 gen 17158 top level 271 path SHARE/.snapshots/496/snapshot
ID 852 gen 17186 top level 271 path SHARE/.snapshots/497/snapshot
ID 853 gen 17194 top level 271 path SHARE/.snapshots/498/snapshot
ID 854 gen 17201 top level 271 path SHARE/.snapshots/499/snapshot
ID 855 gen 17224 top level 271 path SHARE/.snapshots/500/snapshot
ID 856 gen 17230 top level 271 path SHARE/.snapshots/501/snapshot
ID 857 gen 17250 top level 271 path SHARE/.snapshots/502/snapshot
ID 858 gen 17255 top level 271 path SHARE/.snapshots/503/snapshot
ID 859 gen 17258 top level 271 path SHARE/.snapshots/504/snapshot
ID 861 gen 17266 top level 271 path SHARE/.snapshots/505/snapshot
ID 862 gen 17269 top level 271 path SHARE/.snapshots/506/snapshot
ID 863 gen 17272 top level 271 path SHARE/.snapshots/507/snapshot
ID 864 gen 17276 top level 271 path SHARE/.snapshots/508/snapshot
ID 865 gen 17301 top level 271 path SHARE/.snapshots/509/snapshot
ID 866 gen 17323 top level 271 path SHARE/.snapshots/510/snapshot
ID 867 gen 17353 top level 271 path SHARE/.snapshots/511/snapshot
=== btrfs dump-super /dev/md0 /dev/md127
superblock: bytenr=65536, device=/dev/md0
---------------------------------------------------------
csum_type		0 (crc32c)
csum_size		4
csum			0xe6a3050c [match]
bytenr			65536
flags			0x1
			( WRITTEN )
magic			_BHRfS_M [match]
fsid			a29577df-3106-405e-a5bc-5541569e4a6d
label			5e27460a:root
generation		11962
root			72564736
sys_array_size		129
chunk_root_generation	11816
root_level		0
chunk_root		20987904
chunk_root_level	0
log_root		0
log_root_transid	0
log_root_level		0
total_bytes		4290772992
bytes_used		391380992
sectorsize		4096
nodesize		16384
leafsize		16384
stripesize		4096
root_dir		6
num_devices		1
compat_flags		0x0
compat_ro_flags		0x0
incompat_flags		0x161
			( MIXED_BACKREF |
			  BIG_METADATA |
			  EXTENDED_IREF |
			  SKINNY_METADATA )
cache_generation	18446744073709551615
uuid_tree_generation	11962
dev_item.uuid		36fbd781-4dc6-439c-aee2-9bca64d8983b
dev_item.fsid		a29577df-3106-405e-a5bc-5541569e4a6d [match]
dev_item.type		0
dev_item.total_bytes	4290772992
dev_item.bytes_used	1326579712
dev_item.io_align	4096
dev_item.io_width	4096
dev_item.sector_size	4096
dev_item.devid		1
dev_item.dev_group	0
dev_item.seek_speed	0
dev_item.bandwidth	0
dev_item.generation	0
sys_chunk_array[2048]:
	item 0 key (FIRST_CHUNK_TREE CHUNK_ITEM 20971520)
		length 8388608 owner 2 stripe_len 65536 type SYSTEM|DUP
		io_align 65536 io_width 65536 sector_size 4096
		num_stripes 2 sub_stripes 0
			stripe 0 devid 1 offset 20971520
			dev_uuid 36fbd781-4dc6-439c-aee2-9bca64d8983b
			stripe 1 devid 1 offset 29360128
			dev_uuid 36fbd781-4dc6-439c-aee2-9bca64d8983b
backup_roots[4]:
	backup 0:
		backup_tree_root:	72564736	gen: 11962	level: 0
		backup_chunk_root:	20987904	gen: 11816	level: 0
		backup_extent_root:	72531968	gen: 11962	level: 1
		backup_fs_root:		72466432	gen: 11962	level: 2
		backup_dev_root:	39845888	gen: 11816	level: 0
		backup_csum_root:	71794688	gen: 11958	level: 1
		backup_total_bytes:	4290772992
		backup_bytes_used:	391380992
		backup_num_devices:	1

	backup 1:
		backup_tree_root:	72024064	gen: 11959	level: 0
		backup_chunk_root:	20987904	gen: 11816	level: 0
		backup_extent_root:	71991296	gen: 11959	level: 1
		backup_fs_root:		71925760	gen: 11959	level: 2
		backup_dev_root:	39845888	gen: 11816	level: 0
		backup_csum_root:	71794688	gen: 11958	level: 1
		backup_total_bytes:	4290772992
		backup_bytes_used:	391380992
		backup_num_devices:	1

	backup 2:
		backup_tree_root:	72187904	gen: 11960	level: 0
		backup_chunk_root:	20987904	gen: 11816	level: 0
		backup_extent_root:	72138752	gen: 11960	level: 1
		backup_fs_root:		72220672	gen: 11961	level: 2
		backup_dev_root:	39845888	gen: 11816	level: 0
		backup_csum_root:	71794688	gen: 11958	level: 1
		backup_total_bytes:	4290772992
		backup_bytes_used:	391380992
		backup_num_devices:	1

	backup 3:
		backup_tree_root:	72400896	gen: 11961	level: 0
		backup_chunk_root:	20987904	gen: 11816	level: 0
		backup_extent_root:	72368128	gen: 11961	level: 1
		backup_fs_root:		72466432	gen: 11962	level: 2
		backup_dev_root:	39845888	gen: 11816	level: 0
		backup_csum_root:	71794688	gen: 11958	level: 1
		backup_total_bytes:	4290772992
		backup_bytes_used:	391380992
		backup_num_devices:	1


superblock: bytenr=65536, device=/dev/md127
---------------------------------------------------------
csum_type		0 (crc32c)
csum_size		4
csum			0x8625c149 [match]
bytenr			65536
flags			0x1
			( WRITTEN )
magic			_BHRfS_M [match]
fsid			3efd78ce-168b-44fb-bb95-19dc29dc7836
label			5e27460a:data
generation		18461
root			362577920
sys_array_size		129
chunk_root_generation	17380
root_level		1
chunk_root		21004288
chunk_root_level	0
log_root		0
log_root_transid	0
log_root_level		0
total_bytes		1995432787968
bytes_used		51719938048
sectorsize		4096
nodesize		32768
leafsize		32768
stripesize		4096
root_dir		6
num_devices		1
compat_flags		0x0
compat_ro_flags		0x0
incompat_flags		0x161
			( MIXED_BACKREF |
			  BIG_METADATA |
			  EXTENDED_IREF |
			  SKINNY_METADATA )
cache_generation	18446744073709551615
uuid_tree_generation	18461
dev_item.uuid		afa517f2-42c0-4a7c-9782-07687fd89b59
dev_item.fsid		3efd78ce-168b-44fb-bb95-19dc29dc7836 [match]
dev_item.type		0
dev_item.total_bytes	1995432787968
dev_item.bytes_used	54785998848
dev_item.io_align	4096
dev_item.io_width	4096
dev_item.sector_size	4096
dev_item.devid		1
dev_item.dev_group	0
dev_item.seek_speed	0
dev_item.bandwidth	0
dev_item.generation	0
sys_chunk_array[2048]:
	item 0 key (FIRST_CHUNK_TREE CHUNK_ITEM 20971520)
		length 8388608 owner 2 stripe_len 65536 type SYSTEM|DUP
		io_align 65536 io_width 65536 sector_size 4096
		num_stripes 2 sub_stripes 0
			stripe 0 devid 1 offset 20971520
			dev_uuid afa517f2-42c0-4a7c-9782-07687fd89b59
			stripe 1 devid 1 offset 29360128
			dev_uuid afa517f2-42c0-4a7c-9782-07687fd89b59
backup_roots[4]:
	backup 0:
		backup_tree_root:	362577920	gen: 18459	level: 1
		backup_chunk_root:	21004288	gen: 17380	level: 0
		backup_extent_root:	363003904	gen: 18459	level: 2
		backup_fs_root:		41877504	gen: 62	level: 0
		backup_dev_root:	152240128	gen: 17380	level: 0
		backup_csum_root:	224034816	gen: 17891	level: 0
		backup_total_bytes:	1995432787968
		backup_bytes_used:	51719938048
		backup_num_devices:	1

	backup 1:
		backup_tree_root:	362545152	gen: 18460	level: 1
		backup_chunk_root:	21004288	gen: 17380	level: 0
		backup_extent_root:	364806144	gen: 18460	level: 2
		backup_fs_root:		41877504	gen: 62	level: 0
		backup_dev_root:	152240128	gen: 17380	level: 0
		backup_csum_root:	224034816	gen: 17891	level: 0
		backup_total_bytes:	1995432787968
		backup_bytes_used:	51719938048
		backup_num_devices:	1

	backup 2:
		backup_tree_root:	362577920	gen: 18461	level: 1
		backup_chunk_root:	21004288	gen: 17380	level: 0
		backup_extent_root:	363003904	gen: 18461	level: 2
		backup_fs_root:		41877504	gen: 62	level: 0
		backup_dev_root:	152240128	gen: 17380	level: 0
		backup_csum_root:	224034816	gen: 17891	level: 0
		backup_total_bytes:	1995432787968
		backup_bytes_used:	51719938048
		backup_num_devices:	1

	backup 3:
		backup_tree_root:	362545152	gen: 18458	level: 1
		backup_chunk_root:	21004288	gen: 17380	level: 0
		backup_extent_root:	364806144	gen: 18458	level: 2
		backup_fs_root:		41877504	gen: 62	level: 0
		backup_dev_root:	152240128	gen: 17380	level: 0
		backup_csum_root:	224034816	gen: 17891	level: 0
		backup_total_bytes:	1995432787968
		backup_bytes_used:	51719938048
		backup_num_devices:	1
      • jak0lantash's avatar
        jak0lantash
        Mentor
        Jun 27, 2017
        Jon_Roberts wrote:

         

        Label: '5e27460a:data'  uuid: 3efd78ce-168b-44fb-bb95-19dc29dc7836
	Total devices 1 FS bytes used 48.17GiB
	devid    1 size 1.81TiB used 51.02GiB path /dev/md127
        
Metadata, DUP: total=1.50GiB, used=825.97MiB

        While the metadata allocation isn't very high (I've seen volumes with 500GiB of metadata and more), the ratio metadata / data is surprisingly high. In comparison, on my 1.81TiB backup volume containing 1.20TiB of data, the metadata allocation is 368.75MiB.

        Do you have bit rot enabled? Do you really need all these snapshots? Is the data hugely fragmented? An enormous number of small files? What's the write pattern?

        At 50GB, I think it would be just as easy to Factory Default, reconfigure and reimport the data.

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