Hi,Since upgrading my DUO to 4.1.7 I have noticed that the DUO is *very* slow to respond SMB/SAMBA network share enumeration requests. It may take up to about a minute for the DUO to provide its list of shares. The problem happens *every* time the DUO is asked to list its shares and not just for the first request. This was not an issue under 4.1.6. (I never ran any of the betas and upgraded from 4.1.6 production directly to 4.1.7 production. There were no obvious issues with the upgrade.)On a client PC this results in about a minute of waiting before the DUO responds with a share list. This is long but not particularly problematic. On the other hand, to my media players this response is *so* long that the media player times out and is no longer able to find the DUO. This is *very* problematic.This is only happening on my DUO with 4.1.7. The same DUO with 4.1.6 was fine and my NVX with 4.2.15 is also fine.Is it possible to get a patch to repair this issue? Is there anything I can do to restore the previously snappy performance? Is it safe/possible to revert to 4.1.6?Regards,Ian.

Hello,I got exactly the same problem with my Duo after ugrade to 4.1.7greetings Berkhout

I've noticed similar behavior on a couple of NV+ units as well on both Win XP & Win 7 clients. Opening up My Computer for the first time with drives mapped to the NAS can take anywhere from 20-30+ seconds.-Randy

I also have noticed slower response. Please note that I had 60 minute spin down timers set before the upgrade to 4.1.7 and continue to have those timers in place.I have drive letters mapped on my vista box. On 4.1.6 when clicking on a network drive letter it was almost immediate, regardless of the spin down timers. Now on 4.1.7 I can wait up to 20 seconds before the contents of the drive are displayed and available to use. Definately something in the 4.1.7 upgrade that is doing this...

Hi,Can one of the Jedis please let us know if this problem is being investigated and how far the investigation has advanced? It would also be helpful if we can have an indication of how long it will take for this to be fixed.With my DUO holding lots of material for my media players I will need to revert firmware if this isn't fixed quickly. (I would welcome advice of any issues reverting from 4.1.7 production back to 4.1.6 production.)By the way, where can we get the 4.1.6 production version of the firmware? It doesn't appear to be available on the ReadyNAS website.Regards,Ian.

I have the same issue. Performance was fine before the 4.1.7 upgrade and now the enumeration is so slow, I cannot mount any filesystems via cifsfs from a Linux box because it times out. Windows is able to perform the mounts, but the initial enumeration is appallingly slow. I'd rather not have to downgrade to 4.1.6, but this problem may force me to do so :(For the record, with is an NV with 1GB of memory and 4 1.5GB Seagate drives.

4.1.7 Slow To Respond To SMB Network Discovery...

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IanSav
Apprentice
May 05, 2011
Hi Siigna,
siigna wrote:
@IanSav and @WSJ: Any chance you can send me over a copy of the system logs as well?

Logs sent.

Regards,
Ian.
WSJ
Tutor
May 13, 2011
siigna wrote:
@WSJ: Any chance you can send me over a copy of the system logs as well?

Sorry for being inresponsive - I've not checked the forum postings for updates in the recent time.
Yep, I'll send the entire package in, as well. Hoping that it's useful for the RCA.

You've got mail ... (hopefully).
IanSav
Apprentice
May 18, 2011
Hi Siigna,

Do you have any updates for us yet?

Regards,
Ian.
WSJ
Tutor
May 21, 2011
I've also no updates received for my reported case # 15187681 ... :(
WSJ
Tutor
Jun 01, 2011
Another month has passed by ... :!:
(6 months ago this thread was started!)
Milhouse
Tutor
Jun 01, 2011
It must be pretty obvious by now that the 4.1.7 bugs, and this one in particular, are not being looked at with any degree of seriousness.

A bit of a shame that NV/NV+ support should end on a whimper, as presumably the longevity of this product is one reason why it's no longer being actively supported.
IanSav
Apprentice
Jun 01, 2011
Hi,

One has to wonder if this is the support fate that is to befall all ReadyNAS owners and users? Models running this series of firmware are, after all, still being sold as new in stores. The lack of customer support is not very inspiring and certainly *nothing* like the Infrant days of old.

Regards,
Ian.
WSJ
Tutor
Jun 04, 2011
Well, before my purchase decision I did some internet research - actually my first posting to this forum was during that time.
At that time, however, the situation was not that bad - otherwise I would definetly not have chosen this product.
I'm not satisfied with the support services - and many other people here in the forum obviously are neither.

Well, potential customers will read these lines and make their purchase decisions.
Especially for this type of product customers are interested in good service and long-lasting support.
It's not just the price - but quality and support services matter a lot.
Hopefully some Netgear managers will read those lines as well and act accordingly.
In these days a good reputation can be lost in very short time - thanks to the internet (where people are actively searching for information).
Even non-democratic statesmen have now understood how powerful the internet is.
Most of them, however have learnt it too late. Proof to us that you are smarter ...!
Milhouse
Tutor
Jun 04, 2011
I've had a ReadyNAS NV since they launched and until the situation with 4.1.7 I've been very happy with the level of support though maybe the transition to Netgear has also played a part in the downward support spiral we now appear to be experiencing. Perhaps after so many years of ownership and numerous updates I shouldn't be complaining, but it's the radio silence and/or feigned interest regarding this most recent duff release that is the most frustrating (on the other hand if I'd just purchased a new ReadyNAS unit I'd now be livid).

As it is I've moved on and am currently testing an alternative product that will soon take over the workload from my 4.1.6 NV that will probably get ebay'ed or given to a family member - the botched support regarding 4.1.7 has successfully burned through over 5 years worth of great service and brand reputation. Maybe there's still time to resurrect the situation, but under Netgear leadership I doubt they would care.
Bascy
Aspirant
Jun 04, 2011
currently testing an alternative product that will soon take over the workload from my 4.1.6 NV that will probably get ebay'ed or given to a family member -

I can understand the frustration of not getting enough and adequate respons to a Samba problem ... but if it is so important to you, why would you want to move the NV to a family member ??? Not only will you be burdened with the complaints that family member will have .. but he/she will probably blaim you for selling/giving him/her a product with which you yourself weren't very satisfied??

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4.1.7 Slow To Respond To SMB Network Discovery...

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