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6.4.1 and the problems from 6.4.0 are still there. #26140511
I have a 102 and all was fine on 6.2.5
Then I updated to 6.4.0. and all USB backups failed as it seems as has happened with others.
Now updated to 6.4.1 and on attempting a USB backup the...
What brand and model USB disk is this?
They are Corsair Slider USB 3.0 32GB and have been working perfectly for 18 months up until 6.4.0.
The USB sticks happily works in my laptop and recently because of this issue I have reformatted and error checked them.
However I accept that things do go wrong so I will experiment and come back. I suppose the socket could have gone faulty.
This of course does not answer the second problem, why is it that FULL backups to my WD USB hard drives now take much longer than before
"Backup Start Time: Mon Dec 7 2015 0:05:04 Backup Finish Time: Mon Dec 7 2015 3:40:04 Backup Status: Success" Over 3.5 hrs.
"Backup Start Time: Sun Nov 1 2015 0:05:01 Backup Finish Time: Sun Nov 1 2015 1:08:46 Backup Status: Success" Just 1 hour!
In addition USB sticks now show in my shares even though they are no longer connected.
I don't think this is a problem with faulty USB sticks do you?
Today after numerous emails back and forth to Netgear they have sent this.
Please let me start by apologizing for any inconvenience that this might have caused you. It may be a little too late saying but it would be worth mentioning nevertheless.
Your concern would require us to analyze your unit. With that we will need to to access the unit remotely thru secure diagnostic access (our backdoor access to the system). It is done by none other than our Engineers, However, in order for us to have the case endorsed to them your unit needs to be subscribe to support(OnCall 27x7) contract.
That maybe difficult to accept at first but the contract will let us have our Engineers check the system thoroughly and will provide you a 24/7 phone support for any concern in the future, It will also offer a next business day replacement free of charge.
Let me please remind you as well that complimentary support has been provided already that is why we could not offer it no more.Below are the pricing for the said contracts:
OnCall 24x7 1 Year, Phone Support, Cat. 1, UK GBP 85.01
OnCall 24x7 3 Years, Phone Support, Cat. 1, UK GBP 99
OnCall 24x7 5 Years, Phone Support, Cat. 1, UK GBP 179
Should you be interested in any of this please enable remote access to teh system (please give us the admin password of the system,or change it temporarily) by following the link below:
***Removed***
instructions for OS6 system are at the bottom part.
Please also comply on the following remote access agreement:
***Removed***My reply
So lets get this right, in order for you to deal with my 102 unit which is still under warranty and up to the point I installed 6.4.0 was working perfectly you want me to pay you £85.01 to diagnose whether its a hardware fault in warranty or a firmware fault caused by you.
In order for me to progress this matter could you please confirm that my understanding correct and if so you may rest assured I will be taking action.
Give it some careful thought.Aren't NETGEAR wonderful to us customers?
At £85.01 I might as well buy a new unit for a few pounds more, however if I did it wouldn't be a Netgear but for the moment lets see what they say. I like a battle.
Well it goes on.
Users, you need to read this because Netgear are saying if they supply you with faulty firmware they will expect you to sign up to a service contract before they will sort it. Rather like you taking your car into a garage, they tell you that it needs a new part, they fit it, the car doesn't work and then they expect you to pay to investigate and correct the faulty part.....interesting customer service. We'll see what the legal boys say.
From Netgear
Dear John, The device indeed still has it's hardware warranty. However the issue as far as I could tell is not with the hardware, this is more of an OS/software issue. And as much as I wanted to assist you we could not endorse the case to our Engineers without the support contract that I am offering.
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