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Forum Discussion
NASCHARGE
Mar 24, 2018Aspirant
6.9.3 Update No Volume Exists
Hi Updated my Readynas from 6.9.2 to 6.9.3 All seemed ok but when tried to load the dashboard a couple of days later was unable to connect. Rebooted unit can connect to unit via SHH and Dashboard a...
NASCHARGE
Mar 26, 2018Aspirant
Unable to post update?
- Marc_VMar 27, 2018NETGEAR Employee Retired
- Marc_VApr 01, 2018NETGEAR Employee Retired
Hi NASCHARGE
You are running OS6 on legacy NAS which NETGEAR does not support. Normally we advice to contact support regarding this issues (Mounting of volume)
Other users might be able to help and guide you through resolving this. Is your backup up-to-date? You may want to try Data Recovery through 3rd party services or try to PM mdgm-ntgr who can give you pointers if you want to try it yourself but of course you will have to do it at your own risk.
You can also try booting your NAS to Ready only mode with your Pro 6 by accessing the Boot Menu and see if you can make a backup of your data.
Hope this helps!
Regards
- StephenBApr 02, 2018Guru - Experienced User
Marc_V wrote:
You are running OS6 on legacy NAS which NETGEAR does not support.
Some time ago, Netgear told me that the data recovery service was an exception to this policy (that Netgear would provide data recovery services for people running OS6 on legacy).
Perhaps mdgm-ntgr or douglas_cheung will chime in (correcting me if that information was incorrect).
- viperhansaApr 02, 2018Virtuoso
Hi guys,
I have exact the same issue, been running OS6 since it surfaced on Legacy nas, done updates without any issues at all.
Now when updating to 6.9.3 i get the same as NASCHARGE, no volume... "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6."
This occurred after an reboot, gracefully i may add.. NO disk errors in logs.
ReadyNAS Pro Business Edition RNDP6XXX, OS 6.9.3
Urgent help needed... Will pay for service without any demands or accountability...
Regards
// Hans Åström, Sweden
- mdgm-ntgrApr 03, 2018NETGEAR Employee Retired
viperhansa can you send in your logs as well please?
- NASCHARGEApr 03, 2018Aspirant
Logs sent.
Please let me know if you dont recieve.
- mdgm-ntgrApr 03, 2018NETGEAR Employee Retired
Looking at these logs it does look like you should contact support. These are data recovery situation.
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