NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gblasius's avatar
gblasius
Aspirant
Dec 30, 2013

A SATA reset has been performed on one or more of your disks

I have an older ReadyNAS NV. I've received the following message 2x this week -

"A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity..."

This is the second time I've received this message this week (the first time I did the reset). What does this mean? Is a disk failing? Or worse??

3 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    A disk (or maybe more than one) probably is failing. What is the SMART+ status for each of your disks under Status > Health in Frontview?
  • Each Smart+ status has a number of fields, some which have numbers. What should I relate? One disk has a count of 26 for something labeled "UDMA CRC Error Count" One has a number 2 next to "Retries" -

    Is there a way to upload image files to this forum?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    You can link in images that are stored on another web site, but you can't upload the images directly to here.

    "CRC" is a "cyclical redundancy check". The stat suggests that there were 26 times when the data was garbled as it was transferred to/from the disk to the NAS. The issue was in the SATA interface, not reading/writing the disk media itself - so this is might not be the drive, it could be the NAS hardware. None of my disks report UDMA CRC errors.

    Do you also see 2 hard disk resets on the drive that has 2 retries? One of my drives has 1 retry, and also 1 hard disk reset. I am thinking that this is actually what was reported by Frontview (count=2, two messages...)

    My advice is to make or update your backup, and keep it current. If the error continues (particularly if it starts happening more often), I'd replace the disk. You could of course replace it now (but don't neglect the backup).

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More