Access external connected USB drive NAS 104

So 

-you can't access anything on the RN104 with windows explorer, this is not specific to the USB drive.

-but the same PC can access your NV+ with windows explorer

-the PC is running windows 10 enterprise

-both the NV+ and the RN104 have SMB enabled, and the NAS shares on both machines have guest access enabled.

Let me know if I am getting this wrong.

Assuming I'm not - 

-are the two NAS connected to the network the same way (that is, through the same switch/router)?

-does the PC have any internet security software installed?

-are both NAS set to the same windows workgroup?

-does the computer name or the username on the PC match an account or a share name on the NAS?

-does the behavior change if you uninstall ReadyCloud?

Hello

First section, YES to all below.

-you can't access anything on the RN104 with windows explorer, this is not specific to the USB drive.

-but the same PC can access your NV+ with windows explorer

-the PC is running windows 10 enterprise

-both the NV+ and the RN104 have SMB enabled, and the NAS shares on both machines have guest access enabled.

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Second section

-are the two NAS connected to the network the same way (that is, through the same switch/router)? Yes switch.

-does the PC have any internet security software installed? Use Windows Defender. 

-are both NAS set to the same windows workgroup? Yes.

-does the computer name or the username on the PC match an account or a share name on the NAS? NAS login differs to Win 10 computer and user names.

-does the behavior change if you uninstall ReadyCloud? No

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CABird_UK wrote:

Hello

 

 

-does the computer name or the username on the PC match an account or a share name on the NAS? NAS login differs to Win 10 computer and user names.

 

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Ok, but does either the PC logon or PC name happen to match the name of a public share on the NAS?

Does either the PC logon or PC name happen to match the name of a public share on the NAS? NO - NAS public share applied defaults see below.

Try enabling guest access on the USB share and see if anything changes.

Do you have public shares on the data volume?  If so, are you trying them also?

Try enabling guest access on the USB share and see if anything changes.

Not possible. File Access>Security MESSAGE READS 'The feature is not supported for the selected share/device'

Do you have public shares on the data volume?

Media Devices>Pictures or Videos or Music folders can access.

Documents folder protocol SMB AFP, PERMISSIONS Anonymous - File Access>Security set to GUEST available options (root, admin, guest, users)

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CABird_UK wrote:

 

 

Do you have public shares on the data volume?

 

Media Devices>Pictures or Videos or Music folders can access.

 

Documents folder protocol SMB AFP, PERMISSIONS Anonymous - File Access>Security set to GUEST available options (root, admin, guest, users)

 

 

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What you are calling folders are public shares (and are shown on the web ui "shares" page, etc).  If you can access them with windows explorer then your earlier answer (quoted below) was wrong.

CABird_UK wrote:

Hello

 

First section, YES to all below.

-you can't access anything on the RN104 with windows explorer, this is not specific to the USB drive....

 

So please - is your problem specific to the USB drive, or is it a general problem with accessing the RN104 shares from windows explorer. 

What you are calling folders are public shares (and are shown on the web ui "shares" page, etc)? 

Open Explorer, use IP address to log onto NAS drive, under share tab there are folders for example Documents, Videos, Music etc.

If you can access them with windows explorer then your earlier answer (quoted below) was wrong.

I cannot open This PC or Windows explorer and see these folders listed. Navigate to Network, I see other computers on the Network as well as devices such as NAS-E6-4B-B2 (NAS drive) I click on this and  Windows cannot access \\NAS-E6-4B-B2 consequently I cannot navigate to folders.

So please - is your problem specific to the USB drive, or is it a general problem with accessing the RN104 shares from windows explorer?

Let me be absolutely clear. NO access to USB drive (not listed in This PC or Windows Explorer as an available drive. NAS shares cannot be accessed for example Doucments.

Hopefully the below images migh help.

Thanks, that helps.  

This statement

>>>Media Devices>Pictures or Videos or Music folders can access.

was making me think that the NAS internal shares were accessible from windows explorer.

One challenge here is that you are centering your vocabulary around windows explorer, and I am centering mine around the NAS / web UI.  Just knowing that helps me.

Just an observation here (I am a Pro 4 not a 104 user), I hope I am not  being dumb, but how have 4 USB Drives been attached externally?

Or can a USB hub be used with Readynas'?

Back on point....

Ignoring USB for now.

\\192.168.1.65

\\NAS-E6-4B-B2

both fail from explorer

net use t: \\192.168.1.65\data /user:admin password

net use t: \\NAS-E6-4B-B2\data /user:admin password

both fail from cmd

No shares on the NAS match the PC username or the PC hostname

The PC and the NAS are in the same workgroup.

No internet security software on the PC (just windows defender)

PC network is configured as private.

The NAS can be reached through http (web admin ui)

And DLNA (media devices) works too.

Does this sum it up?

If so, its not about connectivity, and its not about credentials.  But it isn't clear what is.

Oh .....pardon me for being a distraction :manfrustrated:

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bedlam1 wrote:

Oh .....pardon me for being a distraction :manfrustrated:

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The "back on point" was aimed at myself not you (our posts crossed).

The RN104 only has three USB ports - it would good to know what's connected and how.

Ok thanks.....am confused how 4 are shown (but I am no expert)

Hello Stephen B

Three USB drives but one has been partitioned into three.

Hope that helps

Cannot open/see the image posted

I don't know why given I used the exact same file format previously.

I can see the image now, must be vetted.
Can you describe what you found/did to resolve your problem for the benefit of others?

Resolved thank you.

Other users in my network simply won't learn how to use Ready Cloud but will use a Windows share.

Really appreicate the assistance in resolving this issue.

If 5.236.91.16 is the IP address, then I think you are accessing the NAS through the ReadyCloud VPN, and not directly.

You might want to check your transfer speeds by reading/writing a large file to the NAS and looking at the speed graph windows-10 gives you (or simply timing the transfer with a watch).

Thanks, other users generally don't work with large files nevertheless I will run the tests as I know users will complain if they think they are waiting to long.

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CABird_UK wrote:

Thanks, other users generally don't work with large files nevertheless I will run the tests as I know users will complain if they think they are waiting to long.

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Paid support might be your fastest way to resolve this.