NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
adding hard drie
ReadyNAS 4312x (not in the "Model Recommended" above) I have Six 10TB Hard drives, X-RAID setup I am trying to add a 10TB (HGST model HUH721010ALE600) hard drive, the log shows it adds the drive...
I finally got the replacement HGST drive, and the syncing started and no issues. THe sync will take awhile, but i received a bad hard drive.
*I will not purchase another HGST drive. I purchased the drive on Amazon, but sold by overstockus. HGST will not cover the Warranty and says I must go through overstockus. I cannot call anyone at overstockus, as I can only fill out the RMA and mail off the hard drive. In about 1 week I get an email that the replacment drive has been shipped....but takes another week to arrive. Can anyone see the issue? Even worse in my case, the first hard drive I received was bad, good thing I was in Raid 6 and no other hard drive crashed.
Firmware 6.8.0
36.36TB total space.
You could download the log zip file, and see if you find any useful errors.
For instance, see if smart_history.log has an entry with the right serial number. Also, you might look in rn_expand.log.
If you can test the disk in a Windows PC with the vendor diag, that might also help isolate this. I believe Western Digital's Lifeguard software supports their HGST line.
The hard drive has shown up, and the alert that came up showed the correct SN, but in a few minutes the hard drive is removed by the NAS.
I will make a trip back to the colo and remove the drive and test it. If the drive is bad, I will return for a new one. (which unfortuanly for me, these HGST drivers were purchased on Amazon (seller was overstock), so I have to mail it to overstock (about 5 days), then wait for a replacment (5 days).....I will update this post after I get and test the drive.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
