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Nope, I will try Netgear support. LOL!

The country is not listed on Netgear support, :catsad:

How to reinstall apache2 in ReadyNAS from tech support mode?

Is there a guide for OS re-install?

Thanks.

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cjb019 wrote:

Is there a guide for OS re-install?

 

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pages 39-41 here: http://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf

The OS reinstall will set the network connection to use DHCP, and reset the admin password to password.  It will also turn off volume quota.  Data and other configuration settings shouldn't be affected.

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cjb019 wrote:

How to reinstall apache2 in ReadyNAS from tech support mode?

 

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I can provide info on how to mount the OS partition.  But fixing apache2 is another matter.   There is no general guide on how to do that.

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cjb019 wrote:

The country is not listed on Netgear support, 

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Not sure how you are trying to access support.  You can email customer.service@netgear.com if you have having trouble. 

There are some steps here that might help you navigate the web site: https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/LED-blinking-Continuously-blinking-White/m-p/1670272#M27835

Basically, OS reinstall will delete everything?

From this link: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Solved-OS6-6-2-2-Frontview-gone-fixed-without-SSH/td-p/9460503)

The boot partition is unavailable in Tech Support mode, I mounted it using:

echo DEVICE partitions > /etc/mdadm.conf
mdadm --examine --scan >> /etc/mdadm.conf
mdadm --assemble --scan
mount /dev/md0 /mnt

 The above guide is not the same with mounting the OS partition?

How I access the netgear support is from this link: https://www.netgear.com/support/

I login the I click on my products, choose my product then click on the purchase support.

Upon filling up everything and click country, the country that I want is not listed.

Anyway, thank you for the email. I will ask them.

BTW, I manage to download the diagnostics logs via Raidar. It says, system no errors.

Logs: home.mount Directory /home to mount over is not emppty, mounting anyway.

If i click on the raidar netgear image to get to remote support there is a debug code. I don't know whether i can post the debug code.

Thanks again.

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cjb019 wrote:

Basically, OS reinstall will delete everything?

From this link: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Solved-OS6-6-2-2-Frontview-gone-fixed-without-SSH/td-p/9460503)

 

No, it shouldn't delete any of your files (unless something goes wrong).

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cjb019 wrote:

 

If i click on the raidar netgear image to get to remote support there is a debug code. I don't know whether i can post the debug code.

 

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I believe that code is used by Netgear to access your system remotely.  AFAIK it's safe to post, though unless a mod wants to take a look there's no value in posting it.

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cjb019 wrote:

 

The boot partition is unavailable in Tech Support mode, I mounted it using:

echo DEVICE partitions > /etc/mdadm.conf
mdadm --examine --scan >> /etc/mdadm.conf
mdadm --assemble --scan
mount /dev/md0 /mnt

 The above guide is not the same with mounting the OS partition?

 

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With OS-6 you should be able to start RAID and chroot with

# rnutil chroot

You can attempt to mount the data volume using 

# btrfs device scan
# btrfs fi show
# mount /dev/md127 /data

Though if you are using flexraid you'd need to use the appropriate mount.  Also, it could be safer to mount it as read-only.

Hi cjb019,

We would like to investigate the issue further by remotely accessing the NAS. Please try enabling the Secure Diagnostic Mode (SDM) on the NAS. You can use this URL:  https://<ReadyNAS IP address>/dbbroker?start_svc=remote-access.service to enable it. You should see this when you access the URL

When it is enabled, please get the 5-digit code from RAIDar then PM it to me.

Regards,

Hi JohnCM_S,

Done as per your instruction. I have sent the code by PM.

Thank you for your help.

Regards,

cjb019

Hi cjb019,

L3 checked your NAS. He said that he is not sure how to make to appropriate corrections for the NAS because it has bad config. I have PMed the details regarding that.

He can probably make adjustments by disabling Egnyte as well as restoring Samba config back to local users mode. He is requesting if he can have Teamviewer access to one computer that is connected locally with the NAS, so he can SSH to it while it is in Normal mode.You may PM me the Teamviewer ID and password.

Regards,

Hi StephenB and JohnCM_S,

Thanks for your help and guidance. After doing OS re-installation, it seems to work fine.