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Admin password no longer working Readynas 316 after firmware upgrade
I installed the latest firmware 6.9.3 Before that everything seemed fine. I did not notice anything because I was still able to access my shares. I noticed when I tried to log into the admin page on ...
Hi vinny718
I would also advise contacting NETGEAR with the issue you are getting.
You can login to your MyNETGEAR Account and start an online case or Chat.
Regards
Is it normal to be on hold with netgear for 3 1/2 hours? I am trying to open a case for my device that is under warranty and I have been on hold for 3 1/2 hours. I am afraid to hang up becasue I can't do this again. Is there a customer service email address? The link on the website to open a support case does not allow me to.
Since you said you are willing to do a factory reset, you can try these steps. If your problem is a full OS partition (one possibility with your symptoms), this will fix it.
First, remove all drives. Mark all positions for re-insertion in case the next step doesn't work.
Insert just a spare drive (contains no important data, not part of the current array) and see if the NAS will properly initialize and let you into the Admin screen. If it will, proceed to the next step.
Using a PC (and a USB to SATA dock or diretly connected to SATA) delete all partitions. Testing the drives at this point could also be useful. Then re-install all drives (order doesn't matter at this point) and it should re-initialize in factory default condition.
If the step with the single drive doesn't work, then re-install the original drives in the original order and wait to see what Netgear can do for you.
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