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Forum Discussion
mbonadio
Jan 06, 2016Aspirant
After several backups "I get Time Machine completed a verification of your backups on <host name>"
I am on the latest version of 6.4.1 on my ReadyNas 102 and El Capitan, and after a few months of backups. I get the dreaded "Time Machine completed a verification of your backups on <backup host nam...
mdgm-ntgr
Jan 06, 2016NETGEAR Employee Retired
My understanding from looking into this in the past is that this affects not only NAS units but also backing up to the Time Capsule. On Apple's own discussion website I see reports of users running into this issue backing up to the Time Capsule. So as far as I can tell the problem is clearly somewhere at Apple's end, and they should know this. It doesn't appear to be an easy issue to reproduce and takes a long time, so it's probably not an easy one for them to try and resolve.
6.4.1 includes the latest AFP/Time Machine support for Linux available at the time we released 6.4.1 and the Release Notes for the version released at the end of last month do not mention Time Machine. If Apple is sure the problem is not at their end it would be nice if Apple submitted fixes for the Netatalk package (http://netatalk.sourceforge.net) or any other relevant packages to address it, to benefit the many Apple users who backup to using Time Machine to NAS units using Linux but I would be surprised if they did this.
The Time Capsule has a single non-user replaceable hard drive which is a major reason why at this point in time I have never bought one myself. In my view if it had two user replaceable hard drives in RAID-1 it would be a much more useful product.
NAS units such as the ReadyNAS address a need that none of Apple's products fill for a Time Machine backup destination.
Regarding your NETGEAR Support case, if it was suspected it could have been a hardware issue then the agent would have done a preliminary hardware check to see if this was likely once he had PoP. As this is not a hardware issue and the software support warranty had expired the support contract was offered for purchase.
mbonadio
Jan 08, 2016Aspirant
Thankyou for responding, but it seems that this is a problem that many users are facing and there doesn't seem to be any resolution or work getting done to identify what is the root cause. Apple says it's the thirdparty provider, Netgear doesn't allow anyone to create a support case and redirects to the Community, and the end user is faced with reading pages of community posts where everyone is facing the same issue. I too purchased the readynas to do Timemachine backups, and now I'm backing up to a USB drive because I have little faith in the integrity of the backups.
How do we go about creating a support case with Netgear to diagnose the error. I'm more than happy to send logs to Netgear to help them diagnose the issues.
Thanks
Michael
- mdgm-ntgrJan 08, 2016NETGEAR Employee Retired
I'm still seeing posts from last year of users of Apple's own Time Capsule running into this problem which would strongly indicate the problem is at their end. It can take quite some time to run into, so it's probably not an easy one for them to deal with (assuming they have been looking into it).
If you are within 90 days from the date of purchase you can simply open a case, outside that for a home model you would need a support contract for a software issue.
- Gran_MaestroJan 09, 2016Guide
mdgm-ntgr Duplicate answer? Come on, is that all you have to it??
I guess just a standard response for a standard question.
Probably using copy & paste.
And, btw, putting the blame on Apple for something Netgear isn't able/willing to solve.. not so good..
- StephenBJan 09, 2016Guru - Experienced User
Gran_Maestro wrote:
mdgm-ntgr Duplicate answer? Come on, is that all you have to it??
I guess just a standard response for a standard question.
Probably using copy & paste.
Cut this out, you (and some others) are skating on the edge of forum rules. Criticizing Netgear is fine, going after individuals posters is not acceptablle here.
Since I don't work for Netgear, I don't need to be as polite as they are. I will take action if threads become too contentious and if I see personal attacks.
- mdgm-ntgrJan 08, 2016NETGEAR Employee Retired
Oops: Duplicate.
- mbonadioJan 09, 2016Aspirant
I am hesitant to pay $90 for a support case for something that is not hardware related and for what seems to be related to functionality that should be supported but doesn't work satisfactorily. It seems that multiple folks are having the same issue with Timemachine and since Netgear says Timemachine is supported then it should work. Passing the buck between Apple and Netgear leaves the end user in no mans land with no one taking responsibility for first diagnosing what the cause is and subsequently fixing the issue.
Based on the logs sent to Apple, Apple has stated that "The problem is that after a network disconnect/reconnect the server fails to synchronize state with the client correctly". I would like to know how Netgear plans to diagnose what is causing this issue and how to create a development bug that end users can track.
The reason I purchased the Readynas was to do Timemachine backups and now my backups are on a USB drive. This lack of support for Timemachine is beginning to sound like false advertising.
Thanks
Michael
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