I've been using Amazon Drive to back up my ReadyNas for over a year. I checked Amazon to make sure that everything was backed up, but saw that the backups stopped a few weeks ago. So, I went on my admin page for the ReadyNas and saw that "Amazon Drive backup" was set to off. I try to turn it back on by clicking the "off" button, but nothing happens - just a loading pinwheel pops up then is gone. Could someone please help me figure out how to turn the synch back on? Thank you so much!!

Hi eclark, Please try clearing the web browser cache and see if that will help. You may also try using a different web browser or a different computer for isolation. Also is there a green check mark on both the Internet Available and Service Available? Regards,

Thanks for the reply John! I have tried different computers, browsers, and cleared the cache. The "off" button still will not turn to "on." Yes, there is a green check make next ot both internet available and services available. I've also resarted the ReadyNas. I really appreciate the help - it's so frustrating that this isn't working!! Any other ideas? Thank you for helping!!

Hi eclark, Can you trying assigning a static DNS on your NAS? You can use 8.8.8.8. If it is still the same issue after assigning a static DNS, please download the system logs and then provide it to us. You may check this link for the procedure on how you can send it. Regards,

Hi eclark, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! Regards,

I am sorry but I don't know how to assign a static DNS. It was recommended to me that I delete the permission to access my Ready Nas in my Amazon Account, and then re-connect it. I have done that, and now in the Cloud section of my ReadyNas admin a window should pop up asking me to connect my Ready Nas to the Amazon account - however it is not. Do you think it is still a DNS issue? If so, how do I assign the static DNS?

Amazon Drive not turning on | NETGEAR Communities

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JohnCM_S
NETGEAR Employee Retired
Apr 20, 2018
Hi eclark,

Please try clearing the web browser cache and see if that will help. You may also try using a different web browser or a different computer for isolation.

Also is there a green check mark on both the Internet Available and Service Available?

Regards,
- eclark
  Aspirant
  Apr 23, 2018
  Thanks for the reply John!
  
  I have tried different computers, browsers, and cleared the cache. The "off" button still will not turn to "on." Yes, there is a green check make next ot both internet available and services available. I've also resarted the ReadyNas.
  I really appreciate the help - it's so frustrating that this isn't working!! Any other ideas?
  
  Thank you for helping!!
  - JohnCM_S
    NETGEAR Employee Retired
    Apr 25, 2018
    Hi eclark,
    
    Can you trying assigning a static DNS on your NAS? You can use 8.8.8.8.
    
    If it is still the same issue after assigning a static DNS, please download the system logs and then provide it to us. You may check this link for the procedure on how you can send it.
    
    Regards,
owensj
Aspirant
Jun 21, 2018
I am having the exact same issue. One of my NAS syncs perfectly and the other won't let me turn Amazon Drive on. Surely it is something simple I am missing.
- yoban
  Apprentice
  Jul 06, 2018
  I too have identical symptoms as the OP. I am able to enable onedrive cloud option but amazon drive on/off switch will not turn on. I have not looked at the logs and can do so in a few days, but would think I should not “lock up” like this. I am running OS 6.9.3.
  Any thoughts?
  - yoban
    Apprentice
    Jul 07, 2018
    Hi there I have pulled down my logs and have found the following in the file "fvamazon.log" which repeat..... -- Logs begin at Sat 2018-07-07 01:43:58 NZST, end at Sat 2018-07-07 11:59:47 NZST. -- Jul 07 11:55:33 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu fvamazon[27972]: Not provisioned Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:33 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu fvamazon[27975]: Not provisioned Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:34 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu fvamazon[27978]: Not provisioned Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:34 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Any ideas on what is happening? I have rebooted NAS and also cleared my connection in ACD.
Bass_Nas
Aspirant
Jul 19, 2018
I just want to add to the chorus. My ReadyNAS 214, running the latest firmware (6.9.3) is also failing to proceed past the loading icon pop-up when attempting to turn on Amazon Drive. (I've tried across multiple computers and browsers)

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Amazon Drive not turning on

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