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Forum Discussion
Amazon Drive Unavailable in Admin - Cloud Settings Console
Hello,
I know my NAS is EOL, but I am running Raidar 6.9.3 on it, and I am hoping someone can help me figure out my problem.
In January of this year, I configured my ReadyNAS to upload and sync with Amazon cloud drive successfully.
Today, I went to double check my sync settings, and I noticed that the "Amazon Drive" button is now in an "OFF" position, which I did not set. When I try to enable it, I cannot move the button. All other cloud services are accessible for configuration.
Interestingly, I also noticed that I am unable to check for updates from the System Overview landing page. An error message appears that states "Cannot connect. Communication error. Check your Internet connection, DNS Settings, or proxy settings."
I feel the two problems are probably related.
Now I know the major change I did not my home network is that I enabled IPv6 internally. But eth0 still has all its IPv4 settings. I also confirmed from a SSH Session that I can ping out to the internet on IPv4 and IPv6 successfully.
I have also confirmed that name resolution is working for IPv4 and IPv6.
My questions are:
1) Is this related to IPv6? doing a lookup of Amazon.ca returns only IPv4 addresses.
2) could someone share the URL that the "Check for Update" link connects to?
If anyone can help, I would be very appreciative.
Thank you
Mark.
4 Replies
Replies have been turned off for this discussion
The obvious thing to try is to disable ipv6, and see if the problem resolves.
Have you done that?
Hi StephenB, thank you for replying quickly.
To be completely honest, I did not know I could disable IPv6.
I have done that now, and rebooted my NAS, and I am now able to check for updates again and I do see that the Amazon Cloud App and settings are back functioning again. So we have confirmed the root cause of my issue.
So is this a problem with the Amazon cloud app? Addressing the NAS over IPv6 works well so I know the NAS OS is ready for IPv6.
markfarr wrote:
So is this a problem with the Amazon cloud app? Addressing the NAS over IPv6 works well so I know the NAS OS is ready for IPv6.
IMO it is (it should fail over to IPv4 if IPv6 fails to connect).
mdgm-ntgr, could you make sure that this is entered as a bug for development to look into?
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