NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Antivirus disabling Automatically
Dear All, I’m facing Antivirus issue with the Netgear NAs device, Model Readynas 428 Point 1. Antivirus not getting auto update, I have to update it manually by running freshclam –v command Poi...
Dear Jerald,
Thank you for your replay, YesI have restarted NAS device but still facing same issue. every time Antivirus is getting disabled and antivirus databas also not getting update automatically. All the time i have to SSH NAS device and need to run freshclam command to update antivirus database.
I'm unable to attached Log files here as attachment as it is Zip folder.
Kind Reagrds
Ashfak
ashfakjs wrote:
I'm unable to attached Log files here as attachment as it is Zip folder.
You shouldn't post the log zip publicly, as there is some privacy leakage when you do that.
JeraldM is asking you to send them via private message (PM). Click on the envelope icon in the upper right of the forum page to do that.
Also, he asked that you upload the zip file to cloud storage (google drive, dropbox, etx), and send him a download link. That works around the issue with attaching a zip file.
I also have this happening. After having all the error messages regarding the non uploading of antivirus definitions due to the need to install the latest firmware, this has been the next glitch to appear. With help from this forum, (Thanks StephenB) I was able to manually update my system firmware to 6.10.6 the system was able to successfully download virus definition updates. Then a few days ago I got two system messages in the log files that seemed to indicate that the whole antivirus mechanism had been remotely shut down, with no explanation given.
Nov 19, 2021 09:34:46 PM System: Service protocol anti-virus-sche-scan is disabled. Nov 19, 2021 09:34:45 PM System: Service protocol Antivirus is disabled. Further to my previous post: The Antivirus Service keeps turning itself off every couple of days. This also means that antivirus definition updates are not automatically downloaded. So, every day or two, I have to enter RAIDar admin area, go to System Settings, and manually reactivate the Antivirus Service. Once this is done the latest antivirus definition file then automatically downloads. So much for a 'set and forget' system. Any suggestions??
peterongley wrote:
Any suggestions??
I suggest sending a private message to JeraldM (using the envelope icon in the upper right of the forum page), and ask him if he is willing to analyze your full log zip.
Don't post the log zip publically, there is some information leakage when you do that.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
