NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi satellite disable 2.4g automatically
Hi all,
I have a set of orbi RBK353 in my house. Someday I found all my IOT with 2.4g equipment are connected to my main router instead of the nearest satellite. So some of my IOT equipment got weak signals. I followed some article int this forum to revise my 2.4g power from 100% to 50% and temporally worked in the moment.
But a few days later, again, I found all my 2.4g connected to my main router again. I chacked the console and it shows all my salellite connection were normal, but when I click my salellite IP into browser and check the status of my 2 salellite, I found the 2.4g of my both salelite was disabled automatically based on unkonwn reason. The 2.4g enable option of my console was still checked.
When I unplug and plug the power one of my satellite the 2.4g was recovered. But the other satellite without re-boot were still disabled 2.4g.
Does anyone have the same problem? How to solve it? Thanks!
Hello!
Didn't set the 2.4G transmission below 100%?
I also had this problem, but with this setting ok:
31 Replies
Thanks for posting the screen shot. That is INSANE. I have no idea how this could happen.
Omg... I am so sad T_T
Am I the only one have this problem~?
what firmware is on the router and the satellites?
Did you try a simple factory reset on the satellites and re-synce?
plemans wrote:what firmware is on the router and the satellites?
Did you try a simple factory reset on the satellites and re-synce?
RBR350(router):V4.4.0.10_2.10.63
RBS350(satellites):V4.4.0.10
No, I have not trying a factory reset. Does it helpful? Maybe I can try this!
By the way, all satellites are connected to router by ethernet cable.
No, I have not trying a factory reset. Does it helpful? Maybe I can try this!
It can be a quick fix sometimes.
firmware version display in image and posted on message.
And yes. I did tried factory reset and resync it totally not working!!!
Thanks.
Other users have reported calling up NG support and getting a new version of FW for the 3 series.
I recommend you contact them and give them your experiences and see if this new FW version is available to you.
Hello!
Didn't set the 2.4G transmission below 100%?
I also had this problem, but with this setting ok:
i live in Europe :smileyhappy:
Update:
Today is my 3rd day after unchecking the 20/40 Mhz coexistance(I only change this one).
My 2.4g is still online! I will keep monitor if it's working normally and feedback to this thread.
Thanks to everyone!
N4cE wrote:
mllrgy wrote:Hello!
Didn't set the 2.4G transmission below 100%?
I also had this problem, but with this setting ok:
I am trying to uncheck 20/40 MHz coexistence now. I can't revise my region, it's NA now.
Other users have reported calling up NG support and getting a new version of FW for the 3 series.
I recommend you contact them and give them your experiences and see if this new FW version is available to you.
I received an answer from NG support (but no new FW version):
They advise to change the the 2.4 GHz channel (Basic- Wireless - Channel)
And also change settings via Advanced - Advanced settings - Wireless settings:
2.4GHz:
- Uncheck the 20/40 Mhz coexistance
- Preambule modus : Long
5 GHz:
- Preamble modus: Long
I haven't tried out these settings yet because I did a factory reset on the router 2 days ago and reconfigured it from scratch (no back -up file)
That immediately resolved my issue with the RTSP port forwarding (port 554). And also the 2.4 GHz network has not went down since.
So I will keep everything as it is for the moment.
Thanks for letting us know this. Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
GroundGio wrote:
I received an answer from NG support (but no new FW version):
They advise to change the the 2.4 GHz channel (Basic- Wireless - Channel)
And also change settings via Advanced - Advanced settings - Wireless settings:
2.4GHz:
- Uncheck the 20/40 Mhz coexistance
- Preambule modus : Long
5 GHz:
- Preamble modus: Long
I haven't tried out these settings yet because I did a factory reset on the router 2 days ago and reconfigured it from scratch (no back -up file)
That immediately resolved my issue with the RTSP port forwarding (port 554). And also the 2.4 GHz network has not went down since.
So I will keep everything as it is for the moment.
