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Forum Discussion
ashfakjs
Nov 14, 2021Guide
Antivirus disabling Automatically
Dear All, I’m facing Antivirus issue with the Netgear NAs device, Model Readynas 428 Point 1. Antivirus not getting auto update, I have to update it manually by running freshclam –v command Poi...
peterongley
Nov 22, 2021Guide
I also have this happening. After having all the error messages regarding the non uploading of antivirus definitions due to the need to install the latest firmware, this has been the next glitch to appear. With help from this forum, (Thanks StephenB) I was able to manually update my system firmware to 6.10.6 the system was able to successfully download virus definition updates. Then a few days ago I got two system messages in the log files that seemed to indicate that the whole antivirus mechanism had been remotely shut down, with no explanation given.
| Nov 19, 2021 09:34:46 PM | System: Service protocol anti-virus-sche-scan is disabled. | |
| Nov 19, 2021 09:34:45 PM | System: Service protocol Antivirus is disabled. |
peterongley
Jan 10, 2022Guide
Further to my previous post: The Antivirus Service keeps turning itself off every couple of days. This also means that antivirus definition updates are not automatically downloaded. So, every day or two, I have to enter RAIDar admin area, go to System Settings, and manually reactivate the Antivirus Service. Once this is done the latest antivirus definition file then automatically downloads. So much for a 'set and forget' system. Any suggestions??
- StephenBJan 10, 2022Guru - Experienced User
peterongley wrote:
Any suggestions??
I suggest sending a private message to JeraldM (using the envelope icon in the upper right of the forum page), and ask him if he is willing to analyze your full log zip.
Don't post the log zip publically, there is some information leakage when you do that.
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