NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

orsmith's avatar
orsmith
Tutor
Jun 28, 2017

Antivirus in ReaytNAS OS

Is antivirus built into the OS working correctly in OS 6.7.5?

6 Replies

Replies have been turned off for this discussion
  • I turned it back on in 6.7.4 after reviewing the release notes and so far (even into 6.7.5) it seems to be doing ok.

     

  • I updated to OS 6.7.5 several days ago and enabled antivirus.  Since then, all attempts to download definition files have produced the following message:  "Antivirus scanner definition file update failed due to download failure. Check your Internet connection."  However, all tests and other uses of my internet connection are successful.  Please advise me on how to resolve this problem.

    • lundmilo's avatar
      lundmilo
      Luminary

      orsmith wrote:

      I updated to OS 6.7.5 several days ago and enabled antivirus.  Since then, all attempts to download definition files have produced the following message:  "Antivirus scanner definition file update failed due to download failure. Check your Internet connection."  However, all tests and other uses of my internet connection are successful.  Please advise me on how to resolve this problem.


       

      I have seen the same behavior some time ago. My RN204 did not show that there was an update, even though i knew an update was available.

       

      Definition files could not be downloaded  either, even though I could access both the NAS and the internet.

      I rebooted the NAS and everything worked just fine again.

       

      • orsmith's avatar
        orsmith
        Tutor

        RE:  "I rebooted the NAS and everything worked just fine again.

         

        Hi Michael,
        Thanks for the reply, but after I tried your solution my antivirus downloads are still failing.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More