Antivirus scanner definition file update failed

HansRL bsailer

Welcome to the Community!

Thank you for providing information, we will be checking on this. It would be best if you can send us your full logs through PM and we will coordinate with the team to check on this.

Apologies for the delay in reply.

Thanks StephenB

Sincerely,

This seems similar to my experience back in June when I started getting

System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

Somehow the database files were messed up and it could never manage to reinstall them right. I figured out how to delete them and manually reinstall them. Once I did that, the problem went away and nver came back. The details are in this thread:

ReadyNAS 628 Virus definitions not loading 

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eph3 wrote:

 

This seems similar to my experience back in June when I started getting

 

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These folks aren't seeing errors when they run freshclam from ssh (at least not the ones who are comfortable with ssh).  So I think it is different.

I've been running clamav for several days now, and haven't run into the problem.

eph3,

I agree with StephanB ; not the same issue... running FRESHCLAM works fine, so it looks like it is no issue the the clamav-installation.

rgd HansRL

Has there been any resolution to this issue?  It appears a number of users have identifed with this problem.

I'm also been having the same issue, daily emails about the "Antivirus scanner definition file update failing due to download failure.  Check your Internet Connection."  The Netgear ReadyNAS 212 has been online operating perfectly since 12/31/2018.  All firmware upgrades are applied as they become available, including the latest firmware 6.10.3..

This is not an internet connection problem.  I'm running a Netgear network, using only Netgear Routers, switches and this NAS box. There are a number of application and user functions running on this network, interacting with various targets on the internet.  None of those operations are reporting connection issues.  I have even had my provider check  us out.  They reported back everything in normal, not even any packet loss.   

Netgear, please check into this.

Run tests on your software and/or on the target site that the AV update strings are being retrieved from.

You are leaving us all exposed! 

My antivirus definition files are continuing to update, but I am still getting the "Download firmware version () failed" error in the logs without getting any emails about the error.  My firmware version is 6.10.3 and when I check for updates, it tells me that I have the most current firmware, but the error in the logs is still concerning.  I wish I knew what Netgear did to resolve my antivirus definition files error to get them to update properly so that I could share it here.  Sorry I'm not able to help with that.  But I would like to stop getting the firmware version errors, especially when it appears there is no firmware update required. 

Marc, are there any further updates to these and the other issues reported here?  Is there anything you can share that was done to my machine to get the antivirus definition files to update properly again?

Ericka

Hi Netgear

I have had a similar problem with my NAS. The below message is being emailed to me every day.

"Antivirus scanner definition file update failed due to download failure. Check your Internet connection." I have attached my logs.  Please advise the status of this issue

Regards

Danilo

It would be good to confirm that your NAS can reach the internet - one way to do that is to download the full log zip file.  Look in connman.log - if you see NTP time adjustments, then the NAS is reaching the internet.

Several people are seeing this (even if their NAS is connected to the internet), though I am not seeing it on my own NAS.

Hi

Thanks, yes I opened the log and can see it does connect. This error appeared to occur after an updateSample below

Oct 22 20:35:10 NAS connmand[1990]: ntp: adjust (slew): +0.000263 sec
Oct 22 20:52:14 NAS connmand[1990]: ntp: adjust (slew): -0.000421 sec
Oct 22 21:09:18 NAS connmand[1990]: ntp: adjust (slew): +0.000597 sec
Oct 22 21:26:22 NAS connmand[1990]: ntp: adjust (slew): +0.000485 sec
Oct 22 21:43:26 NAS connmand[1990]: ntp: adjust (slew): -0.001007 sec

Ok.  That means you are experiencing the same issue that some others are having.  It is possible to manually update the virus definitions with ssh (if you are comfortable using ssh).  Otherwise there isn't anything you can do other than wait for Netgear (or ClamAV) to fix it.