NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Antivirus scanner definition file update failed
ReadyNAS 212 OSversion 6.10.3 Since a couple of days (starting July 5th) my virus definition file update failes.. stating check internet-connection ; my internet connection is fine because the rea...
I kept getting errors while executing command: 'systemctl status clamav-freshclam.service' ; see below
root@Geldrop:~# systemctl status clamav-freshclam.service
● clamav-freshclam.service - ClamAV virus database updater
Loaded: loaded (/lib/systemd/system/clamav-freshclam.service; static; vendor preset: disabled)
Active: failed (Result: exit-code) since Wed 2020-12-23 14:33:45 CET; 15s ago
Process: 6263 ExecStart=/usr/bin/freshclam --quiet (code=exited, status=1/FAILURE)
Main PID: 6263 (code=exited, status=1/FAILURE)Dec 23 14:33:45 Geldrop systemd[1]: Starting ClamAV virus database updater...
Dec 23 14:33:45 Geldrop freshclam[6263]: ClamAV update process started at Wed Dec 23 14:33:45 2020
Dec 23 14:33:45 Geldrop freshclam[6263]: main.cvd is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr)
Dec 23 14:33:45 Geldrop freshclam[6263]: daily.cld is up to date (version: 26026, sigs: 4328586, f-level: 63, builder: raynman)
Dec 23 14:33:45 Geldrop freshclam[6263]: bytecode.cvd is up to date (version: 331, sigs: 94, f-level: 63, builder: anvilleg)
Dec 23 14:33:45 Geldrop systemd[1]: clamav-freshclam.service: Main process exited, code=exited, status=1/FAILURE
Dec 23 14:33:45 Geldrop systemd[1]: Failed to start ClamAV virus database updater.
Dec 23 14:33:45 Geldrop systemd[1]: clamav-freshclam.service: Unit entered failed state.
Dec 23 14:33:45 Geldrop systemd[1]: clamav-freshclam.service: Failed with result 'exit-code'.The following I did after reading the following web-page (https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=972974):
stopping clamav: 'systemctl stop clamav-daemon'stopping clamav freshclam: 'systemctl stop clamav-freshclam'
adjusting member 'usr.bin.freshclam' in dir: /etc/apparmor.d ; adding 'capability dac_override,' and 'capability chown,'
capability setgid,
capability setuid,
capability dac_override,
capability chown,removing all file from dir: '/var/lib/clamav' (bytecode ; daily ; main ; mirrors ; antivir)
starting clamav : 'systemctl start clamav-daemon'
starting clamav freshclam: 'systemctl start clamav-freshclam'
starting 'clamav freshclam' takes a while (about 2 minutes, I guess) and afterwards it looks like the normal databased-updater is working again.... lets see what happens the coming days...
regards
Have you tried to turn off antivirus, and then turn it on again??? It helped me once.
Have you tried to turn off antivirus, and then turn it on again??? It helped me once.
Didn't work for me. I turned off the antivirus, restarted the machine, waited a while, then turned the antivirus back on. Still didn't download the new antivirus definitions. I've also shut the whole thing down for a few weeks and it still doesn't download the definitions when I turned it back on. Considering what it takes to fix the problem (apparently, only until the next update or less) and the vulnerability factor without updated antivirus files, I'll probably just leave it off until I need to access it and then turn it back on for a while. Stupid, I know, but it works for me.
I've had 5 weeks of successful daily updates since following the fix described in message 173 (and the instructions that were clarified by StephenB in the messages that followed).
Next milestone will be to see if the fix survives the next Netgear firmware upgrade.
Fingers crossed!
If you tried to turn off and then turn on the antivirus, then the problem may be with the antivirus. My friend had a similar situation. As a result, after several weeks of fruitless waste of time on all his attempts, he decided to try installing mcafee antivirus versions. This is one of the most popular antivirus programs that gives full security solutions to its consumers and organizations. To be honest I don't remember exactly which product he installed McAfee LiveSafe or Total Protection but if you're interested in more details, I can find out.
RuthMarshall wrote:To be honest I don't remember exactly which product he installed McAfee LiveSafe or Total Protection but if you're interested in more details, I can find out.
Ruth,
Are you sure about this? The ReadyNAS is a Linux server and as far as I can tell, McAfee software only runs on Windows, MacOS, iOS or Anfroid devices. Furthermore, even if it ran on Linux I suspect a full grahical desktop would be required and the ReadyNAS only offers a browser interface and a shell based login via SSH.
Maybe he installed McAfee on his PC? To be honest he should be doing that anyway because it could be some time before an infected file found its way from his device to the ReadyNAS.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
