Forum Discussion

Follower

Sep 01, 2015

Bad Drive Replaced, Not Resyncing

I have a four drive ReadyNAS in a RAID5 array. I replaced a failing hard drive this morning but the array is not resyncing. It's using xraid and firmware 6.1.9, drives 1,3, & 4 are blue and drive 2 (...

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S_Lee

Aspirant

Sep 08, 2015

Similar situation

RN2120 - 4 Drives - 4TB each (same make/model)

Firmware - 6.2.4

RAID5

Drive 1 went bad and got a RMA replacement, same make/model.

Tech installed the new drive on Friday (Sept 04) and today (Tues 09-08) it still shows as RED. Log file does not show any info that it even attempted to resynch.

Had tech remove new drive 1 and re-seat it again. status has not changed.

According to this procedure http://kb.netgear.com/app/answers/detail/a_id/23456 - RN2120 is completely hot swappable and does not require any input from the user or reboot.

Please advise.

StephenB
Guru - Experienced User
Sep 08, 2015
What model drives are you using?

You are correct, the unit supports hot-swapping. You can use the support "live chat" option, support can likely figure out the issue faster than the forum.
- S_Lee
  Aspirant
  Sep 08, 2015
  Western Digital
  4.0 TB
  WD4000FYYZ-01UL1B0
  - StephenB
    Guru - Experienced User
    Sep 08, 2015
    I think support is a good next stop.
    
    They will want a full log download, so you might as well do that now.
- S_Lee
  Aspirant
  Sep 08, 2015
  I guess it could be possible that the replacement drive I received is defective too. It is a refurbished unit according to the receiving slip.
  
  How can we test the replacement drive? Can my tech could pull the replacement drive and connect it to a PC to see if it detects the drive?
  - vandermerwe
    Master
    Sep 08, 2015
    
    S_Lee wrote:
    
    I guess it could be possible that the replacement drive I received is defective too. It is a refurbished unit according to the receiving slip.
    
    How can we test the replacement drive? Can my tech could pull the replacement drive and connect it to a PC to see if it detects the drive
    
    Yes you can do this and use WD lifeguard to test the drive thoroughly.
    
    Is there a backup?
    
    Have you attempted at least one reboot?