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Forum Discussion
Browser and Finder access problems
Model: ReadyNAS NV+ - tried typing it in, but it wasn't accepted. Computer: Mac Mini, OS: OS 10.9.5. Three User accounts on the machine: 'Admin' (the only one with admin privileges), 'Username',...
Do you remember the admin password?
What firmware is running on the NAS (RAIDar can tell you even if you can't log in). If the firmware is very old you might have a browser compatibility issue.
Thanks very much for getting back to me so quickly.
Yes, the password is held for me in Dashlane. It's a random string.
Ah yes, that could well be the browser issue. The firmware is 4.1.8. On the newer box I have, it's 5.3.8. Should they be the same? If so, how do I update it, please?
This won't solve the issue of not being able to access it in the Finder in other accounts though. I'd assumed what I had was two different aspects of the same problem, but they could well be two unrelated problems!
Cheers
Thanks Jen. I think I may have not made clear that the 'Admin' account I'm talking about is the Mac's User account, and not the 'admin' username for the NAS box.
I do know the password. It just doesn't work! The only place it does work is in the Finder in one of the User Accounts, but not in the others, and not in the browser in any account. By contrast, my ReadyNAS NV+ V2 box works fine in both browser and Finder on all User accounts, and the password is saved in the keychain, as well as in Dashlane.
Cheers
Sorry, JennC, I misspelled your name. :(
colmosiris wrote:
I think I may have not made clear that the 'Admin' account I'm talking about is the Mac's User account, and not the 'admin' username for the NAS box.
Well, if you want to log into the browser you need to use the NAS accounts.
You can't connect in finder or the web using the MAC admin account credentials, unless you match the password to the NAS admin password.
For user accounts, it's also best to match the passwords. The other option is to enable guest access in the NAS.
Hello colmosiris,
NV+ v1 is 4.1.x and NV+v2 is 5.3.x, they are definitely not the same. You cannot use disks from v1 on a v2 unit expecting that data are intact.
So, you are trying to access the v1 admin page and admin password does not work? Default password is password, username will always be admin (lower case). Have you tried that? If you can back up all the data, please do. Then try to use the How do I recover the administrator password for my ReadyNAS Ultra series, Ultra Plus series, NVX Pioneer, or Pro Pioneer storage system? article I sent a while ago, this does not remove the existing user accounts but will reset the password to default and if you end up doing the OS reinstall, it still won't remove the existing users, will just reset the admin password and if the NAS is using a static LAN IP address, it will put it back to DHCP.
The idea of backing up all data is in case you end up getting the same problem, last resort is factory reset.
Regards,
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