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RBS760 satellites browser page "can't be reached"
I'm trying to manually update the satellites (RBS760) for my RBR760 Orbi mesh system. The system is working fine—just want to update the firmware. I can see them both on the Home page of the browser utility (orbilogin.net or 168.192.1.1). Whether I use the Manual tab for the firmware update and check the box, or log in directly to the satellite's URL, it comes up with either a blank page or an error that says "This site can't be reached. ERR_ADDRESS-UNREACHABLE" (depending on the browser.) I've tried three different browsers. I've tried four different devices (two iMacs, an iPad and an iPhone). I've tried it with a wired and a wireless connection to the router. I've tried it with one satellite unplugged. I've tried it with the satellite connected with an ethernet cable to the router. I've stuck pins in the back of all three units to do a reset. Any other ideas? Thanks!
And this happens with Firefox or Opera Browsers on Mac?
One other detail... when I attempt to log in directly to the satellite's IP address in a new browser tab, I am asked once again for my username and password. It is after I type this in that I get the "unreachable" message. On some browsers, I don't even get the login opportunity—it just comes up as a blank window (although it does look like there is a quick flash of something in the window before it goes blank).
15 Replies
So putting the IP address into the browser for the RBS is getting this message?
Does pinging the RBS IP address in a terminal window result in good ping or failure?
Also try disabling WiFi Private IP address and IP tracking on the iMacs as well.
Thanks for the suggestion. Pinging works as expected. ("32 packets transmitted, 32 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 2.728/5.024/12.313/2.455 ms").Disabling the tracking features as you described still doesn't do it.
One other detail... when I attempt to log in directly to the satellite's IP address in a new browser tab, I am asked once again for my username and password. It is after I type this in that I get the "unreachable" message. On some browsers, I don't even get the login opportunity—it just comes up as a blank window (although it does look like there is a quick flash of something in the window before it goes blank).
And this happens with Firefox or Opera Browsers on Mac?
One other detail... when I attempt to log in directly to the satellite's IP address in a new browser tab, I am asked once again for my username and password. It is after I type this in that I get the "unreachable" message. On some browsers, I don't even get the login opportunity—it just comes up as a blank window (although it does look like there is a quick flash of something in the window before it goes blank).
What firmware release is on the router and each of the satellites?
The reason for asking about firmware on each device is that there is a "situation" with many of the newer Orbi systems where the router and satellite communicate correctly only when they are all on the same firmware version. So, for example, if the router has been updated to newer firmware but the satellites remain on a previous firmware version, "things don't work right." The solution is to temporarily load the previous version on the router. Netgear recommends updating satellites first and the router last, resulting in this scenario:
- Satellites are updated to new firmware. Oops. now they do not communicate correctly with the router. But, this is not a serious problem because....
- Router is updated to new firmware. Now satellites DO communicate correctly with the router. "Nothing to see here."
Thanks for the explanation. Yes, they are all three at the same firmware level.
After downloading firmware from the Netgear web site and extracting the relevant files from the zip file, there are two methods to manually update firmware on Orbi satellites:
- Use the Firmware Update page on the router web administration.
Select the Manual Update Tab.
(The part "above the line" is to update the router - which is the last step)
From the section "below the line", select the satellites to update.
Click the Update box.
Browse to find the satellite firmware image and proceed to upload it. - Rather than use the router, connect to the satellite web page and select the Firmware Update menu option.
This appears to be what is not working???
You are correct that users are frustrated that the router Firmware Update process does not detect new firmware that is obviously available on the support web site. As far as I am aware, Netgear has not published documentation explaining what they expect users to do. It appears that the general strategy may be:
- Netgear publishes new firmware on the support web site. Users who are actively seeking firmware can detect it and choose to download and install it.
(often called "Early Adopters". another common term is "Fools Rush In Where....")
This provides an opportunity for more exposure to the new firmware and people may discover "unintended consequences". There have been a couple of cases where the new firmware was actually pulled because the feedback was so horrible. (Maybe twice in the past five years?) - After the new firmware has been out "long enough", someone "throws a switch" which enables the Firmware Update process to detect the new firmware. This could be a month, or it could be several months. With the RBR50, I think one version was out for a year and still not detected.
Part of this might be "how serious" the firmware changes are. - Eventually, another setting is made and the router will begin to Announce, "New Firmware". Users who never open the Orbi app or the web interface, of course, will remain blissfully unaware of these announcements.
- Finally, someone decides, "it has been LONG ENOUGH" and the new firmware is silently installed on customer systems in the middle of the night.
It doesn't help, of course, that different models have different options with regard to Firmware Updates. Some models allow the customer to enable/disable Automatic Firmware Updates.
- Use the Firmware Update page on the router web administration.
