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avmad's avatar
avmad
Aspirant
May 07, 2018

Cannot access ReadyNAS 104 shares from PCs

Hello all,

 

I have been trying to solve an issue with access to my ReadyNAS104 shares for quite a long time now with no success so far.  It is running firmware 6.9.3.  I have two machines, one is a work laptop that normally connects to a domain and one is a personal laptop that has no domain or workgroup.  Both Win 10 Pro.

 

The problem is that when I attempt to connect to the NAS in Windows explorer, I see the following prompt.  I have tried several different combinations of username / password to no avail.

 

 

My goal in the short term would be to get back to a situation where I have 'open access' for anyone on the network to access any share.  Once that is working, I would like to make it so that one named user can access all shares and one guest named user can access just one folder perhaps.

 

I've presented some screenshots of my NAS config here in case it helps.

 

 

The articles linked below seem to be similar to my problem but maybe not exactly the same:

https://community.netgear.com/t5/Using-your-ReadyNAS/Cannot-access-readyNAS-shares-on-a-home-workgroup-when/m-p/1018098

https://community.netgear.com/t5/Using-your-ReadyNAS/domain-user-access/m-p/846795

https://community.netgear.com/t5/ReadyCLOUD/Cannot-access-ReadyNAS-shares-after-Win10-Fall-Creators-Update/m-p/1404006#M9426

4 Replies

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  • The prompt I receive when attempting to access the shares with the non-domain laptop follows:

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      It's simpler to start with the home laptop, since there are no domain-level security policies in place on that machine (which are controlled by your employer, and not by you).

       

      Start by creating Windows credentials for the NAS in the PC's credential manager that has the desired NAS username (admin) and the associated password.  Windows treats the hostname and the IP address as two different machines, so I recommend creating credentials for both.  The username/password can be different in the two credentials (and sometimes that is useful).  Keep in mind that Windows only allows one credential to be used with a server at any given time (and it will keep connections open even after you close the file manager window).  There is some information on accessing the credential manager here: https://support.microsoft.com/en-us/help/4026814/windows-accessing-credential-manager. 

       

      After the credentials are entered, reboot the home PC and confirm that your access issue is resolved.  When you get that working properly, try doing the same thing on your work laptop.

       

      It is possible that the entering the credential won't be enough on the work laptop.  Your employer might have a domain-specific security policy in place to prevent SMB access when you are not connected to the corporate network.  My own employer has a similar policy - in my case I need to be connected to the corporate VPN in order to use SMB (but once I do that, I can connect to my NAS).  It there is a security policy that prevents access, you could try installing the Windows NFS client on that laptop, and see if NFS is allowed.  If it isn't, you might need to fall back to FTP (using an FTP client such as FileZilla or WinSCP).

       

       

      • avmad's avatar
        avmad
        Aspirant

        I have tried the fix suggested (add two credentials to the credential manger) several times now on my personal laptop without success.  When I attempt to access the share, I just get prompted for 'network credentials' for username admin.  I enter the password but the prompt just comes back.

         

        Note: As the personal laptop doesn't yet work, I have not tried on the work laptop.

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