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Forum Discussion
Cannot access share from Windows 7 64-bit
I could use some help.
For a while, I have not been able to mount a share from my ReadyNAS on my Windows 7 desktop. I have changed nothing on my ReadyNAS and suspect one of the security patches from Microsoft changed how my desktop connects. A while ago, I posted on this forum asking for help on this issue and I received one reply and a suggestion to try phone support. After trying both options and getting no further with the problem, I re-posted to that topic, but got no response, so I started this new topic.
My previous post was: http://www.readynas.com/forum/viewtopic.php?f=23&t=55525
The reply from I received suggested downgrading NTLM to version 1 using secpol.msc. I did that (and the poster was correct, the settings had changed). Also, I went into the Network Sharing Center and made the recommended changes there as well. I still cannot connect, but error changed slightly.
When I try "map network drive" from explorer, I am prompted for the credentials twice and then receive an error dialog stating:
The mapped network drive could not be created because the following error has occurred: A device attached to the system is not functioning.
And, I would like to say that I was disappointed that phone support would only fix my problem if I paid them money. That's a bit suspect - I mean, if you are paid to fix compatibility issues, you have little incentive to make the product compatible.
If someone can help, I would be grateful.
For a while, I have not been able to mount a share from my ReadyNAS on my Windows 7 desktop. I have changed nothing on my ReadyNAS and suspect one of the security patches from Microsoft changed how my desktop connects. A while ago, I posted on this forum asking for help on this issue and I received one reply and a suggestion to try phone support. After trying both options and getting no further with the problem, I re-posted to that topic, but got no response, so I started this new topic.
My previous post was: http://www.readynas.com/forum/viewtopic.php?f=23&t=55525
The reply from I received suggested downgrading NTLM to version 1 using secpol.msc. I did that (and the poster was correct, the settings had changed). Also, I went into the Network Sharing Center and made the recommended changes there as well. I still cannot connect, but error changed slightly.
C:\Users\edmond>net use \\172.16.32.20\media /user:edmond <password>
System error 1244 has occurred.
The operation being requested was not performed because the user has not been authenticated.
When I try "map network drive" from explorer, I am prompted for the credentials twice and then receive an error dialog stating:
The mapped network drive could not be created because the following error has occurred: A device attached to the system is not functioning.
And, I would like to say that I was disappointed that phone support would only fix my problem if I paid them money. That's a bit suspect - I mean, if you are paid to fix compatibility issues, you have little incentive to make the product compatible.
If someone can help, I would be grateful.
5 Replies
Replies have been turned off for this discussion
- You may want to try opening up a support ticket over email.
Are you able to connect to the share using the admin account? - I will look and see if I can find the page to open a ticket via email. Not sure why I would receive support via email and not by phone, but I will try it.
I cannot connect to the share using admin account, however the behavior is different when I try. When I use my own credentials, I get an error right away. When I use the admin account, I am prompted to re-enter the credentials 3 times before receiving an error. - IIRC, the email support period is much longer than the phone support period, so as long as you're within the warranty period, email support should be available at no additional cost.
- Try this options,
1- disable ipv6 on the network card.
2-Change lan manager authentication level to send lm and ntlm responses.
This is found under administrative tools>Local Security Policy>Local Policies>Security options>Lan manager authentication level.
Hope this helps
Prakash - FYI, when I received this error message, it was because I was attempting to access a hidden share and was appending the dollar sign usually expected for hidden Windows shares. I'd forgotten that I had defined the share names without those dollar signs.
So, I was trying to access this:
\\192.168.1.XX\sharename$
Where this is what actually worked:
\\192.168.1.XX\sharename
It was certainly a /facepalm moment. Nonetheless, it took me a bit of time to figure out, and I'd found this thread before I did. I hope this helps someone!
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