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Solved
Cannot connect RN104 to ReadyCloud
Hi There, I like a few other people on here, am having trouble connecting my ReadyNas to ReadyCloud. Can I send my LOGS to someone to have a look at please? I'm sure it's a very simple solution...
Alright, so your account has not yet been migrated to a readycloud account, or you didn't bind the readycloud username to your myNetgear account.
There are two options, either you disconnect your NAS from the readycloud and then rejoin using your MyNetgear email as the username, OR you upgrade/bind your old readycloud account to your MyNetgear account by doing the following:
Go to readycloud.netgear.com, press "login" -> "Upgrade to a MyNetgear account" -> "Upgrade your existing ReadyCLOUD account". Then log in with your old username and password and follow the steps. I can't recall all steps exactly but it will eventually ask you for an email, and it will detect that it's already registered as a MyNetgear account at which point you will need to provide the credentials for that one as well to prove that it's yours.
You could try contacting support and have them guide you through it over teamviewer depending on your support entitlement.
Can you go to the web interface of your NAS and then to Network -> Press the cog wheel -> Settings -> IPv4.. Once you're in there, press the + symbol next to "dns servers" and add 8.8.8.8 there. Then try again and see if it works.
Hi Danthem,
Tried that already based on some other threads I've been reading.
I've added in 8.8.8.8 and 8.8.4.4 along with my router IP but to no avail.
What error message are you getting? Or does it just say "Services Offline"?
What about your firewall, does it have any restrictive outbound rules? Or do you have some content filtering device on your network that may be blocking access, in that case can you try whitelisting the NAS?
When I click on the Discover button in the browser I get 'No Devices Discovered'
My Firewall is off by default. I'm running a Macbook Pro.
I don't think I have a content filtering device on the network. My router's Firewall is set to 'Allow all outgoing connections and block all unsolicited incoming traffic. Games and application sharing is allowed.'
Excuse my ignorance but what does 'whitelisting the NAS' mean?
Oh.. The ReadyCLOUD Discover is used for initial setup of the NAS, since your NAS seems to be set up already there's no need to use that.
In order to join ReadyCLOUD, log in to the web interface of the NAS itself and go to the Cloud tab, then flip the ReadyCLOUD switch to "ON" and enter your ReadyCLOUD/MyNetgear account credentials.
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