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Solved
Cannot connect RN104 to ReadyCloud
Hi There, I like a few other people on here, am having trouble connecting my ReadyNas to ReadyCloud. Can I send my LOGS to someone to have a look at please? I'm sure it's a very simple solution...
Alright, so your account has not yet been migrated to a readycloud account, or you didn't bind the readycloud username to your myNetgear account.
There are two options, either you disconnect your NAS from the readycloud and then rejoin using your MyNetgear email as the username, OR you upgrade/bind your old readycloud account to your MyNetgear account by doing the following:
Go to readycloud.netgear.com, press "login" -> "Upgrade to a MyNetgear account" -> "Upgrade your existing ReadyCLOUD account". Then log in with your old username and password and follow the steps. I can't recall all steps exactly but it will eventually ask you for an email, and it will detect that it's already registered as a MyNetgear account at which point you will need to provide the credentials for that one as well to prove that it's yours.
You could try contacting support and have them guide you through it over teamviewer depending on your support entitlement.
Ok so this is where it gets confusing and turns into a weird feedback loop.
Just to let you know, this all stems from me trying to access ReadyCLOUD from work.
Right now though, I've logged into the interface. Clicked the Cloud tab and flipped the ReadyCLOUD switch to 'ON'. It says I'm logged in with my ReadyCLOUD login rather than MyNetgear login.
Since I got that email that all ReadyCLOUD accounts are migrating to MyNETGEAR it's not worked accessing it from outside my home.
When I click the ReadyCLOUD link in blue it takes me to the page to setup a new ReadyNAS or setup aconnected storage on your router page. I click Sign In in the top right of the page and it take me back to the page where it says I 'Currently you have no registered or shared devices.'
Alright, so your account has not yet been migrated to a readycloud account, or you didn't bind the readycloud username to your myNetgear account.
There are two options, either you disconnect your NAS from the readycloud and then rejoin using your MyNetgear email as the username, OR you upgrade/bind your old readycloud account to your MyNetgear account by doing the following:
Go to readycloud.netgear.com, press "login" -> "Upgrade to a MyNetgear account" -> "Upgrade your existing ReadyCLOUD account". Then log in with your old username and password and follow the steps. I can't recall all steps exactly but it will eventually ask you for an email, and it will detect that it's already registered as a MyNetgear account at which point you will need to provide the credentials for that one as well to prove that it's yours.
You could try contacting support and have them guide you through it over teamviewer depending on your support entitlement.
Thanks so much for your help Danthem,
I actually just found that binding option. You are correct I hadn't binded my accounts. Just did it and now I can't access my admin page at all. ARGHHHH!!
No idea what's happened now. I'll keep trying.
:(
Thanks again.
Malc
Re-installed the OS on the ReadyNAS.
Thanks again peeps.
DONE.
:)
Great stuff! Glad to hear everything worked out :)
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