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Forum Discussion
Chooke
Jun 09, 2016Aspirant
Cannot connect to new router
Hi I have run the ReadyNAS for years without a glitch. However, now that I have a new router I can't send or recieve files from the NAS. It appears on Raidar, and it also appears under networks...
- Jun 12, 2016
Let's try some visuals...
Chooke wrote:
Doesn't seem to have a shortcut option when I right click on a share in windows.
I access the NAS \\10.1.1.119 in your case) so I see all the shares. Right-click on any, and you will see "create shortcut."
Chooke wrote:
I'd like to do this but I'm not sure what you mean by opening the computer pane? I can't find it on the start menu or right clicking on the start menu. I tried doing it in the File Explorer pane but no luck.
It is in file explorer. Here's another visual. I right clicked on empty space, not on one of the icons.
Chooke wrote:
The DNS setting field was never greyed out (this is under the global settings screen rather than the interface screen which has the DHCP/IPv4 commands). However, strangely enough, Frontview in the interface screen will now no longer accept a change back to its previous "use values from a DHCP server" state, saying that the "IP address is invalid", so it is stuck at the IPv4 address of 10.1.1.119 and sub net mask 255.255.255.0
If the ipv4 assignment on the network->interfaces tab says "use values from a dhcp server" then you should be ok. Just leave it like that.
Chooke wrote:
Stephen, I presume once I get the this sorted on my PC, I'll need to do the same on the family's PC in the main room (it currently also has the same access/visibility issue). However, the other concern I have is that my music streamer and TV DLNA no longer works with the new router. I'm not sure whether the issue is that it cannot access the NAS or it has something to do with the new router, unrelated to the NAS. On the one hand I'm having no other wireless issue with other devices in the home that do not use the NAS for its content but on the other hand, the streamer and TV should still be providing options such as streaming from a PC?
Yes, you'll need to check the other PC, and make similar changes.
On streaming, first check that services are enabled on the NAS - look at Services->Streaming services, but also make sure Bonjour and upnp are checked Services->discovery services.
Then try rebooting the streamer and the TV.
If it still fails, then look for a upnp service setting in the router, and try reversing (disabling it if it is enabled, enabling it if it is disabled).
Chooke
Jun 12, 2016Aspirant
Hi Steve
Getting there now, but still a few headaches...
Lastly, and this could be related to the current issue, when I last played around with the NAS settings in Frontview in the last post, under Global Settings, DNS Settings, I changed the setting to 10.1.1.1 which is the IP address of the router. I presume I should not have done that. If so, what should I change this to?
It's not related to your current issue. With DHCP, the duo automatically fills in the DNS field using the information it gets from the router. It won't let you change those settings (they should be greyed out).
The DNS setting field was never greyed out (this is under the global settings screen rather than the interface screen which has the DHCP/IPv4 commands). However, strangely enough, Frontview in the interface screen will now no longer accept a change back to its previous "use values from a DHCP server" state, saying that the "IP address is invalid", so it is stuck at the IPv4 address of 10.1.1.119 and sub net mask 255.255.255.0
Chooke wrote:
.However, on the left pane under File Explore, there is now an entry of c (\\10.1.1.119), and it contains all the subdirectories and files that are on the NAS. What's more is that I can even access the files through that directory and actually playing a song from there as I'm typing this. It seems rather strange because the NAS still does not appear on that same left pane under Networks but it appears on the right hand side of the page both as a storage icon and a media icon. If i click on the NAS storage icon it comes back with that error message as mentioned above, but if i click on the media icon it takes me to the Frontview page.
Clicking on media devices will take you to their web page (that is built into Windows). You likely have ReadyDLNA running on the NAS. Clicking on storage devices does the same on my Windows 7 and Windows 10 systems, so it is a bit odd that isn't quite working for you. But you can access the admin page w/o it, so it isn't a big issue.
In order to access the shares, you need to click on a computer device - sometimes the NAS shows up there, but not always. My own duo v1 isn't showing there at the moment. I've never seen a clear writeup on how Windows decides what category to put devices into, and I don't know of any way to override what it decides.
Fortunately there are other ways to reach the NAS shares. One is to map the shares to a drive letter (either individual shares, or the whole volume as you have already done). There are three other ways.
One is to open file explorer and enter \\10.1.1.119 in the address bar (using the correct \\). That should let you see all the shares, navigate into them, etc. You can also enter \\10.1.1.119\sharename and go directly to the share you want. Check to see if that method works for you. Also try \\nasname (using whatever the real NAS name is) and see if that also works.
Yes that works but I also can now access shares through Frontview as well.
The second way is simply to create shortcuts to the NAS shares (and or \\10.1.1.119). Use the first method to see the share list (\\10.1.1.119). Then right-click on a share and choose create shortcut. If you want a shortcut to \\10.1.1.119 itself, you can right click on a share shortcut, select properties and change the target to \\10.1.1.119.
Doesn't seem to have a shortcut option when I right click on a share in windows.
The third way is to add NAS shares as "network locations". With Win 7 and Win 10, you open the computer pane and right-click on an empty area. You should see "add network location". Click on it, and a wizard should start. There are a couple of examples in a hyperlink - the format you want is \\10.1.1.119\sharename. Once done, this will show up in the main computer pane underneath the disk drives.
I'd like to do this but I'm not sure what you mean by opening the computer pane? I can't find it on the start menu or right clicking on the start menu. I tried doing it in the File Explorer pane but no luck.
In any event, the first option you suggested above is ok, it works and looks similar to how the NAS drive appeared with the previous router (except that it displays 10.1.1.119 rather than the name of the router) but it disappears when the file explorer is closed and restarted and so have to enter the \\10.1.1.119 in the address bar each time. If there is way for the NAS to be permanently displayed this way that would be good.
FWIW, I usually just enter the \\nas info into file explorer. My wife prefers desktop shortcuts, so I have set them up for the shares she uses.
I can emphathise with your wife's preference as I use the NAS quite a bit.
Chooke wrote:
I still cannot access shares through Frontview (it comes back with shares not accessible)
Did this work before?
Yes it worked with the previous router set up and strangely, as mentioned, it now works again. However this is not a biggie either way as I haven't changed the shares setup since I first set up the ReadyNAS some three or four years ago.
To access shares through Frontview you need to enable http access for each one. That's done in the share list for frontview - the screenshot is below.
As above
Stephen, I presume once I get the this sorted on my PC, I'll need to do the same on the family's PC in the main room (it currently also has the same access/visibility issue). However, the other concern I have is that my music streamer and TV DLNA no longer works with the new router. I'm not sure whether the issue is that it cannot access the NAS or it has something to do with the new router, unrelated to the NAS. On the one hand I'm having no other wireless issue with other devices in the home that do not use the NAS for its content but on the other hand, the streamer and TV should still be providing options such as streaming from a PC?
StephenB
Jun 12, 2016Guru
Let's try some visuals...
Chooke wrote:
Doesn't seem to have a shortcut option when I right click on a share in windows.
I access the NAS \\10.1.1.119 in your case) so I see all the shares. Right-click on any, and you will see "create shortcut."
Chooke wrote:
I'd like to do this but I'm not sure what you mean by opening the computer pane? I can't find it on the start menu or right clicking on the start menu. I tried doing it in the File Explorer pane but no luck.
It is in file explorer. Here's another visual. I right clicked on empty space, not on one of the icons.
Chooke wrote:
The DNS setting field was never greyed out (this is under the global settings screen rather than the interface screen which has the DHCP/IPv4 commands). However, strangely enough, Frontview in the interface screen will now no longer accept a change back to its previous "use values from a DHCP server" state, saying that the "IP address is invalid", so it is stuck at the IPv4 address of 10.1.1.119 and sub net mask 255.255.255.0
If the ipv4 assignment on the network->interfaces tab says "use values from a dhcp server" then you should be ok. Just leave it like that.
Chooke wrote:
Stephen, I presume once I get the this sorted on my PC, I'll need to do the same on the family's PC in the main room (it currently also has the same access/visibility issue). However, the other concern I have is that my music streamer and TV DLNA no longer works with the new router. I'm not sure whether the issue is that it cannot access the NAS or it has something to do with the new router, unrelated to the NAS. On the one hand I'm having no other wireless issue with other devices in the home that do not use the NAS for its content but on the other hand, the streamer and TV should still be providing options such as streaming from a PC?
Yes, you'll need to check the other PC, and make similar changes.
On streaming, first check that services are enabled on the NAS - look at Services->Streaming services, but also make sure Bonjour and upnp are checked Services->discovery services.
Then try rebooting the streamer and the TV.
If it still fails, then look for a upnp service setting in the router, and try reversing (disabling it if it is enabled, enabling it if it is disabled).
- ChookeJun 13, 2016Aspirant
Hi Stephen
Thanks for the reply, some notes below:
access the NAS \\10.1.1.119 in your case) so I see all the shares. Right-click on any, and you will see "create shortcut."
Yes, all good now. Apologies for that, I should have read your instructions more carefully.
If the ipv4 assignment on the network->interfaces tab says "use values from a dhcp server" then you should be ok. Just leave it like that.
I think I didn't explain this well. The issue here is that it won't let me revert back to "use values from a dhcp server" setting (even though it was set to this previously). When I select that and try to save it, or press the renew button, it comes back saying "Invalid IPv4 address". Therefore it is stuck on the "Use values below" setting.
Yes, you'll need to check the other PC, and make similar changes.
Ok, will do later.
On streaming, first check that services are enabled on the NAS - look at Services->Streaming services, but also make sure Bonjour and upnp are checked Services->discovery services.
Yes, all enabled.
Then try rebooting the streamer and the TV.
Did that, still no go.
If it still fails, then look for a upnp service setting in the router, and try reversing (disabling it if it is enabled, enabling it if it is disabled).
I'm starting to conclude that the router is what is causing all these headaches. Now, for some reason, I cannot even access the router through its 10.1.1.1 address - it comes back as page unavailable. I looked up the address through ipconfig and it seems that the router's default address has inexplicably changed to 10.1.1.3. However, even if I enter the 10.1.1.3 address it comes back with page unavailable.
Given that the problems I'm experiencing seem broader than the issue with the NAS, which thanks to your help I think have been resolved, I think I might have to bite the bullet and hire a techy to come over and sort all this out. But I'd like to sincerely thank you Stephen for your time and effort in helping me out. I wish there was a way to repay the favour.
Thanks
Frnk
- StephenBJun 13, 2016Guru
I'm happy I was able to help some; hopefully you can get the rest sorted out.
Perhaps a good next step would be to reboot the router.
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