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Forum Discussion

61gazza's avatar
61gazza
Aspirant
Feb 16, 2016

Cannot connect to RAIDar to set up device (network problem I think)? #26471247

Please help, I have spent an hour hanging on the phone to Netgear who were not helpful!   After turning on my Netgear only had blue flashing light, disc 1 was faulty as it was flashing so have pu...
Installation & Upgrade
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Feb 16, 2016

Hi 61gazza,

 

Welcome to the community!

 

Your ReadyNAS is not obtaining an IP address from your router (network). Try to use another port or cable and see if that helps. With regard to accessing the device via its default IP address of 192.168.168.168, you need to set a static IP and subnet mask in your PCs NIC or LAN.

 

Eg. IP Address: 192.168.168.167

      Subnet Mask: 255.255.255.0

 

Once applied, open up a web browser and access https://192.168.168.168/admin

 

Let me know if you have other question.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team 

61gazza's avatar
61gazza
Aspirant
Feb 16, 2016

Hi Brian

 

thanks for quick reply

 

I did change the IP address to static before, so I changed it to what you suggested.

 

when I entered the http://192.168.168.168/admin I got the message

the connection has timed out

server  192.168.168.168 is taking too long to respond

 

not sure what to do now, I have been trying to sort this for three nights now, stressed out!

 

thanks

 

regards

 

gary

 

 

 

 

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Feb 16, 2016

    Hi 61gazza,

     

    That seems odd. Can you check if you can access the data?

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • 61gazza's avatar
      61gazza
      Aspirant
      Feb 16, 2016

      This has been the problem, I cannot get into the RAIDAr, when I set the static IP address as you said, I clicked on setup and it went to browser but fails to display page, I really am at the end of my tether!

       

      it looks like all is well lights on NAS box are lit ok, the set up page shows green lights but cannot access so I am stuck!

       

      thanks for your help

       

      Gary

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Feb 16, 2016

        Hi 61gazza,

         

        Thanks for the info. Tell us what ReadyNAS system you have and which RAID is used.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team​​

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