Hi everyone,I/m back once more with a new issue. I am unable to update my one and only app I have on the ReadyNas Ultra 6Every time I go and upload the updated file the NAS proceeds to prepare the packages the screen suddenly goes blank and kicks my out where I then have to. log back into the NAS. The error message I get is: System: Cannot install application plexmediaserver Never had the issue before and it works fine on my RN104. ALSO as a side note - my Plex system cannot access the RN Ultra 6 now either but yet I can access and connect to the files on the NAS as normal on Finder (Mac) and add and remove files etc. I also don't get an option to claim there server if that is the reason, RegardsN

niallryan wrote: Every time I go and upload the updated file the NAS proceeds to prepare the packages the screen suddenly goes blank and kicks my out where I then have to. log back into the NAS. Likely you are dealing with this issue: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/How-I-got-apt-update-and-install-to-work-with-Debian-Jessie/m-p/2309160 Posts 1 and 37 are the ones to focus on. The underlying problem is that the Debian community has deprecated Debian 8 ("Jessie"), which is the Linux version used by OS-6 ReadyNAS. They've archived the Debian 8 libraries, and the apt configuration (which does the installs) needs to be modified to access the achived libraries. It'd be good if Netgear provided a 6.10.10 release with this change (or updated the NAS using a hotfix), but I doubt they will.

niallryan wrote: Ah, my apologies. I am looking to move the Plex view state / ratings and users databases. When I run the FTP (Cyberduck in my case) it attempts to connect to the ReadyNas Ultra 6 and I get the following error : Got it. I tried that once from my NAS -> Windows, and it didn't go that well. Among other issues the file paths were very long (too long for Windows to manage them). Using ssh to zip the folder (and then copying the zip) worked better, but I still ended up just rebuilding the libraries and re-doing the tags, etc that the plex match couldn't handle. More recently I ran into similar challenges when trying to migrate the databases from one Windows PC to another. So my conclusion overall is that it is easier (though annoying) just to start from scratch. Anywway, another name for FTP-SSL is SFTP. You could try using that protocol with FileZilla instead, and see if that works out better. If you are comfortable using SSH then you could use my trick (creating a zip file of //data/.apps/plexmediaserver, and then putting that in an ordinary share).

Went to access the NAS using an FTP client called Cyberduck as that FTP works with the RN104 when I was following the guidelines on transferring files from NAS Plex Server app to Mac Plex Server App. When I click on connect to connect to the NAS (Ultra 6) I get the following:Interoperability failure EOF while reading packet. Please contact your web hosting service provider for assistance. Any ideas ? RegardsN

Are you using FTP-SSL or ordinary FTP? Have you tried copying with Finder (using SMB)?

Cannot Update App | NETGEAR Communities

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StephenB
Guru - Experienced User
Jan 26, 2024
niallryan wrote:

Every time I go and upload the updated file the NAS proceeds to prepare the packages the screen suddenly goes blank and kicks my out where I then have to. log back into the NAS.

Likely you are dealing with this issue:

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/How-I-got-apt-update-and-install-to-work-with-Debian-Jessie/m-p/2309160

Posts 1 and 37 are the ones to focus on.

The underlying problem is that the Debian community has deprecated Debian 8 ("Jessie"), which is the Linux version used by OS-6 ReadyNAS. They've archived the Debian 8 libraries, and the apt configuration (which does the installs) needs to be modified to access the achived libraries.

It'd be good if Netgear provided a 6.10.10 release with this change (or updated the NAS using a hotfix), but I doubt they will.
- niallryan
  Guide
  Jan 26, 2024
  Went to access the NAS using an FTP client called Cyberduck as that FTP works with the RN104 when I was following the guidelines on transferring files from NAS Plex Server app to Mac Plex Server App.
  
  When I click on connect to connect to the NAS (Ultra 6) I get the following:
  Interoperability failure
  EOF while reading packet. Please contact your web hosting service provider for assistance.
  
  Any ideas ?
  
  Regards
  N
  - StephenB
    Guru - Experienced User
    Jan 26, 2024
    Are you using FTP-SSL or ordinary FTP?
    
    Have you tried copying with Finder (using SMB)?

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Cannot Update App

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