NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cant access NAS Duo control panel anymore
Hi there, I'm wondering if anyone can help please. I'm running a Duo and have had a problem ever since the last firmware upgrade i was aware of (if memory serves me right about 18 months ago!) Whenever I try to access it through http then it just doesn't accept the admin/netgear1 and hasnt since that upgrade, It just keeps on clearing the entry and coming back to the log in box. It hasnt been a problem as it was all working properly until a month or so ago, backing up time machine etc and transfering files to the shares. I' I'm not running raidar as used to be fine getting to it direct. I can still mount the shares on my macbook air and my mini mac, I just cant get to the control panel. I've tried different browsers, Chrome, Firefox and Safari but no joy. Any help appreciated!
1 Reply
4.1.14 is the current production firmware, and was released about 9 months ago (October 2014). 4.1.13 was released Nov 2013, so that might be what you installed.
-If you don't have a backup of your shares, start by making one.
-Then try an OS reinstall using the procedure on page 16 here: http://www.readynas.com/download/documentation/HM/Duov1_NV%2Bv1_HW_en_06Dec11.pdf
(DON'T do the factory reset, that will destroy your data).
-If that does not restore operation, the most straightforward solution is to do a factory reset, reconfigure the NAS and restore the data from backup. Netgear support can also fix it remotely, but they will charge.
One common cause of this problem is a filling OS partition (which is only 2 GB on your NAS). If that is your situation and you don't resolve it, the NAS will eventually lock up and you won't be able to access it at all.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
