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Forum Discussion
Can't access ReadyCloud any more, can't use remote
We were only ever able to get one computer to connect via ReadyCloud. Now it won't connect that way any more either. We can still see the device on our local network, but we can't access it via the b...
HeleneWallis wrote:
We can still see the device on our local network, but we can't access it via the browser.
Maybe we should start here. Is the issue that https://nas-ip-address/admin (a) doesn't give you the log in prompt, (b) gives you the prompt but doesn't accept your credentials or (c) accepts your credentials but isn't showing you the normal web ui pages???
Use the real nas ip address of course.
On (b) the user name needs to be "admin", with the nas admin password.
I can access the admin page via https://real-nas-ip-address/admin. But I can no longer use the browser (readycloud.netgear.com) to get to the server. No one else has ever been able to use the browser access. It was initially set up on my computer and I could initially access it that way. I'm no longer able to.
For the remote, 'admin' was the first thing I tried, along with the admin password that I set up. Didn't work. I requested a new password. I was told to provide the alternate email address that I used during registration. I've tried every email address that I've used in the last year and it said all of them were invalid. There is only one that I would have used, and that is supposedly invalid too. I have no idea what to do next if I can't even use a valid email to get a new password.
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